Guest Services Representitive

Guest Services Representative

Under the supervision of the Security Manager and Security Supervisors, responsible for providing excellent customer service, scanning tickets, directing and guiding patrons to appropriate location(s), listen to and assist patrons with any questions, comments and suggestions they may have, and communicate facility amenities. This is a part-time, casual position as needed based on events.

Essential duties and responsibilities:

• Provide excellent customer service and always maintain a courteous and professional demeanor
• Exercise restraint and patience when dealing with a disruptive patron
• Ensure that patrons enter and exit the building in an orderly fashion
• Scanning patron's tickets as they enter the building and ensuring all patrons have a proper ticket/credential
• Direct patrons to appropriate locations (seats, restroom, etc.)
• Ensure patrons are in the correct location(s) with corresponding tickets
• Listen and respond to patron's questions, comments and suggestions and get assistance when needed
• Communicate to Security Supervisor any issues including patron accidents, patron actions that may be disruptive or inappropriate
• Be alert and oversee assigned area for spills or situations requiring staff attention
• Follows protocol in the case of emergency situations
• Maintain the rules and regulations of the building
• Other duties may be assigned

Qualifications:

• Must be at least 18 years old
• HS Diploma or GED required
• A minimum of six (6) months prior customer service experience

Knowledge, skills & abilities:

• Excellent customer service skills
• Must be personable and proactive in providing assistance to all patrons and staff
• Follow oral and written instructions and communicate effectively with others
• Must have professional presentation, appearance and work ethic
• Must be fluent in English
• Able to see and read small sized text on tickets (paper and electronic)
• Must be able to work irregular hours including nights, weekends, holidays as well as during normal business hours
• May be subjected to adverse conditions

Physical demands:

• Move around the facility, climbing stairs, walking, and standing for an entire shift
• May be exposed to adverse weather conditions, loud noise, flashing lights, and darkened areas