Customer Engineer - Process, Diagnostics, and Control

As a Field Service Engineer (Customer Engineer) at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You'll use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues.

• Install, maintain, and upgrade Applied Materials PDC SEM‑based inspection systems
• Perform preventative and corrective maintenance on electron beam, vacuum, electrical, and mechanical systems
• Troubleshoot equipment using standard diagnostics, with support from senior engineers as needed
• Support customers in improving defect inspection performance and yield
• Work with customers and internal teams to understand process flows and inspection requirements
• Communicate directly with customers to ensure tool uptime and performance

• Associate degree, technical training, or equivalent experience (Bachelor’s preferred)
• 4–7 years of experience in semiconductor equipment support or related field
• Experience with SEM tools or e‑beam inspection systems
• Strong mechanical and electrical troubleshooting skills
• Experience with vacuum systems, electron beam fundamentals, and precision motion systems
• Basic understanding of semiconductor processes and defect/yield concepts
• Solid communication skills and basic Microsoft Office knowledge
• Ability to read and interpret electrical and mechanical schematics
• Experience diagnosing and resolving basic technical challenges
• Basic mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, or thermodynamics
• Familiarity with hand tools and their appropriate usage, including digital multimeters
• Possession of a valid driver’s license and the ability to obtain a passport, if travel is required
• Able to meet all on‑site requirements, including safety, environmental guidelines, and COVID‑19 protocols

• 2–4 years of work experience in customer/field service support, or a related technical field

• Extensive walking and standing for extended periods of time
• Working in tight spaces, including bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, and working at height
• Lifting up to 35 lbs.
• Distinguishing between colors and working with electricity
• Working in an environment with noise that may be difficult for some individuals with sensitivity to noise
• Use of hand and power tools
• Use of personal protective equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields in a clean room environment

Salary: $31.00 - $42.40 per hour

Location:

Albany, NY or Malta, NY
Time Type:
Full time
Employee Type:
Assignee / Regular
Travel:
Yes, 20% of the Time
Relocation Eligible:
Yes

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.