Onsite Service Technician

Job Title: Onsite Service Technician
Location: Albany, NY
Employment Type: Long-term contract
Industry: Semiconductor
Compensation: $24 - 27/hour (depending on experience)
Schedule: Monday - Friday 8am - 5pm

Acara Solutions is seeking an Onsite Service Technician to join our client's team. In this role, you'll provide expert repair services for advanced technology solutions, ensuring unmatched customer satisfaction while upholding the highest standards of safety. You'll play a key role in supporting the performance and longevity of customer technology - work that directly enables the operational success and technological advancement of the industries our client serves.

• Report to the Site Manager
• Conduct planned and ad hoc visits to inspect, service, troubleshoot, and repair various technical systems
• Diagnose issues proactively to prevent equipment downtime
• Perform installations, ensure safety compliance, and document all service activities
• Serve as the primary on-site contact, providing service recommendations and addressing customer needs promptly

• Strong customer focus, with the ability to deliver solutions that meet expectations and time frames while aligning with client strategies and processes
• Self-directed problem solver who knows when to escalate through the appropriate channels
• Proactive in seeking customer feedback and understanding customer needs
• Able to share technical expertise and mentor less experienced team members
• Collaborative team player focused on shared company objectives
• Committed to complying with all applicable laws, policies, and safety/health standards
• Fluent in written and spoken English, with clear speech and the ability to see/hear clearly
• Computer literate, able to record data and write reports
• Able to read and interpret technical documentation, including technical drawings

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, Talent Rise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.