Agency Broker Job Albany area,City of Albany New York USA,Social Work

Location: City of Albany

Benefits

Competitive salary
Dental insurance
Paid time off
Wellness resources

Position Title

Agency Broker / Self-Direction Broker

Location

Albany, NY & Surrounding Capital Region Areas Hybrid/Community-Based Position

Employment Type

Full-Time / Part-Time Available

About Higher Ground IHS

Higher Ground Integrated Human Services (IHS), Inc. is a person-centered organization dedicated to empowering individuals with developmental disabilities and their families through innovative and community-focused services. We are committed to helping individuals achieve independence, inclusion, and meaningful life goals through quality support services.

Position Summary

Higher Ground IHS is seeking a knowledgeable, organized, and compassionate Agency Broker to support individuals enrolled in New York State OPWDD Self-Direction services. The Agency Broker will assist individuals and families with developing, implementing, and maintaining Self-Direction budgets and services while ensuring compliance with OPWDD regulations and person-centered planning principles.

This role requires strong communication skills, attention to detail, advocacy, and the ability to work collaboratively with families, care managers, Fiscal Intermediaries, and community providers.

Key Responsibilities

Assist individuals and families in understanding OPWDD Self-Direction services and options

Develop and maintain person-centered Self-Direction budgets

Support completion and submission of Self-Direction documentation

Assist with staffing plans, community supports, and individualized goals

Coordinate with Care Managers, Fiscal Intermediaries, brokers, and providers

Monitor budget utilization and service implementation

Ensure ongoing compliance with OPWDD guidelines and timelines

Maintain accurate and timely documentation and case notes

Support participants with community integration and resource navigation

Attend Life Plan meetings and interdisciplinary team meetings as needed

Educate families regarding Self-Direction rules, flexibility, and responsibilities

Qualifications Preferred

Experience working with OPWDD Self-Direction services
Knowledge of OPWDD regulations and Medicaid Waiver services
Experience with person-centered planning
Strong organizational and communication skills
Ability to manage multiple cases and deadlines
Proficiency in Microsoft Office and electronic documentation systems

Minimum Requirements

High School Diploma or GED required
Associate’s or Bachelor’s degree in Human Services, Social Work, Psychology, or related field preferred
Valid NYS Driver’s License and reliable transportation
Ability to travel locally within the Capital Region
Background check and required clearances

Preferred Experience

Support Broker or Brokerage experience
FI or Care Coordination experience
OPWDD service documentation
Community habilitation or employment services
Family support advocacy

Compensation & Benefits

Competitive pay based on experience
Flexible scheduling opportunities
Professional development and training
Supportive team environment
Opportunity for growth within the organization

Why Join Higher Ground?

At Higher Ground, we believe in empowering both the individuals we support and the staff who make the work possible. Join a mission-driven team focused on innovation, advocacy, and meaningful community impact.

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