Residential Counselor, Crisis Response
Listed on 2026-09-21
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Social Work
Mental Health, Youth Support Worker, Crisis Counselor
Location: City of Albany
Job Details:
Job Location:
Albany-Academy RTF/North Star - Albany, NY 12208, Position Type:
Full Time, Salary Range: $24.00 - $26.00 Hourly, Travel Percentage:
Negligible,
As a Residential Counselor in the Crisis Residence, you will play a vital role in supporting youth experiencing mental health and behavioral health crises. Working as part of a multidisciplinary team, you will build positive relationships with the youth while providing daily care, skill building, and crisis support that promotes safety, stability, and recovery. This is an excellent opportunity for someone who is passionate about making a meaningful difference in the lives of at-risk youth.
You will work onsite in our Crisis Residence and report to the Residential Supervisor. A valid, clean New York State driver's license is required.
- Provide for the physical and psychological needs of clients, including physical safety, hygiene, clothing, food, cooking, medical care, and providing a reliable and nurturing environment.
- You will follow an individual youth’s 1:1 expectations plan, ICMP, and any safety plans in place.
- Engage the youth in activities and conversation that are age appropriate and at the appropriate developmental level.
- Document in writing a summary of each shift.
- Learn the history and specific issues associated with the youth who requires 1:1; will learn how to safely manage any crisis.
- Seek and obtain training in any particular area specific to the youth who requires 1:1care.
- Transport 1:1 client for medical, mental health, and other essential needs.
- You will must be able to work within trauma informed framework of program, including identifying and using coping/safety plans, maintaining consistency, providing regular routine, and controlling own response to youth.
- Engage and form positive relationship with all youth served.
- Complete all mandatory trainings according to programmatic guidelines.
- Display basic competency in TCI techniques.
- Follow outlined program routines, therapeutic plans of youth, and program rules and protocols.
- Work as part of a team including colleague residential counselors, clinicians, on line on call, supervisors, and other administrative and functional support staff.
- Maintain respectful and appropriate communication with internal and external customers, including county workers, medical staff, parents etc.
- Complete and maintain documentation to meet programmatic and regulatory standards.
- Transport clients for medical, mental health, and other essential needs.
- All of the above plus the following:
- You will facilitate groups/coached visitation, understanding and applying curriculum and appropriate practice models, i.e. DBT, SAY, etc.
- Take on specific leadership responsibilities for dorm/cottage, including coordinating activities, participating in program-wide committee.
- Must have the ability, skill, and knowledge to take a lead role in a team.
- Form positive relationships with more challenging youth and families.
- All of the above plus the following:
- Display critical thinking and problem solving skills related to residential program needs.
- Display good judgment and decision making related to all program routines, therapeutic plans of youth, and program rules and protocols.
- Lead, delegate, and plan work for other team members.
- HS Diploma/GED required.
- Experience working with emotionally disturbed population.
- A valid, clean driver's license is required.
- Must pass physical.
- Must be able to complete TCI training.
- Experience with emotionally disturbed population is preferred.
- At least six months of related experience is required with demonstrated competency in Level 1 essential job duties. One year of related experience is desired.
- At…
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