Senior and Disability Services - Clerical Specialist

Senior and Disability Services - Clerical Specialist

Albany, OR, USA

Posted Tuesday, January 27, 2026 at 11:00 AM

Studies have shown that candidates that are female and/or BIPOC are less likely to apply for jobs unless they meet all the qualifications, they find in the job description. We are seeking the best candidate for the job, and that candidate may be a person who comes from a less traditional background. We encourage you to apply even if you don’t meet every minimum qualification described or are unsure if your experience could be considered related experience.

Bilingual English/Spanish Encouraged.

This position is FLSA non-exempt and eligible for overtime. This position is union represented. Serves as a first point and back up of contact OCWCOG and consumers. Provides phone and front desk reception and a variety of other clerical duties in support of the Albany Senior and Disability Services programs. Routinely handles confidential information.

Performs position duties in a manner that promotes customer service and harmonious working relationships, including treating all persons courteously and respectfully. Engages in effective team participation through willingness to assist and support co-workers, supervisors, and other work related-associations. Develops good working relationships with division and agency staff and supervisors through active participation in accomplishing group projects and in identifying and resolving problems in a constructive manner.

Demonstrates positive acceptance of constructive feedback and suggestions, in an effort to strengthen work performance. Contributes to a positive, respectful, and productive work atmosphere. Regular attendance is required to meet the demands of this job and to provide necessary services. This position is a Mandatory Reporter by statutory requirement.

30% - 70% of Job duties - When at reception:

• Performs walk-in and multi-line telephone reception for Albany Senior and Disability Services
• Issues EBT cards.
• Opens, date stamps, and distributes mail, including Shuttle mail.
• Responsible for opening and closing reception, including necessary locked drawers.
• Opens morning voicemails and notifies appropriate supervisors and coworkers when staff have called in.
• Receive shipments of packages for all departments and notify same of arrivals.
• Receive, date stamp, and scan/distribute client paperwork.
• Hand out/mail Provider Applications.

40% of Job duties - Case Management and IHA/HCW Assistance

• Process all Print and Mail Requests received from Case Managers
• Take Albany outgoing mail to Post office by 3:30pm (Mondays & Tuesdays)
• Prep HCW Application Packet
• Monitor HCW PPE Stock (as needed)

20% of Job duties

• Update Calendars for SDS - Keeps support staff and upstairs/downstairs outlook calendars updated when notified of changes, daily.
• Updates Voicemail message box for closures and Holidays
• Prepare application/information packets for ADRC.
• Remove and return daily EBT Card Stock to Reception
• Look up and forward all Secure Emails from 2211 & 2111 email box.

5% Ad hoc duties/projects as needed.

5% Performs other related duties as assigned by supervisor.

Work is performed primarily in an office environment utilizing a personal computer, telephone, and a variety of office equipment. Position requires sitting and the work area requires constantly getting up and down and performing extensive telephone and computer work with frequent interruptions. Occasional travel may be required to pick up meeting supplies, mail, or run errands for the program.

Receives general supervision from the Senior & Disability Services Clerical Supervisor.

None.

Completion of high school, or equivalent, and one year of clerical experience; OR, any satisfactory equivalent combination of education, experience and training which demonstrates the knowledge, skills, and abilities to perform the duties of the job.

• Knowledge of confidentiality rules regarding client and provider records, including HIPAA regulations.
• Knowledge of, and ability to operate, a personal computer.
• Knowledge of, and experience in, Microsoft software.
• Knowledge of general office practices.
• Knowledge of spelling and business grammar.