Senior and Disability Services - Case Aide

SUMMARY OF POSITION

This position is FLSA non-exempt and eligible for overtime. This position is union represented. Provides assistance to the staff in specific units within the Senior & Disability Services Program. This position is a Mandatory Reporter by statutory requirement.

Performs position duties in a manner that promotes customer service and harmonious working relationships, including treating all persons courteously and respectfully. Engages in effective team participation through willingness to assist and support co-workers, supervisors, and other work-related associations. Develops good working relationships with division and agency staff and supervisors through active participation in accomplishing group projects and in identifying and resolving problems in a constructive manner.

Demonstrates positive acceptance of constructive feedback and suggestions, to strengthen work performance. Contributes to a positive, respectful, and productive work atmosphere. Regular attendance is required to meet the demands of this job and to provide necessary services.

70% Essential Duty 1:
Unit Specific Supportive Duties

Data Entry in a variety of formats.

Collect, compile, and pull information, of unit specific tracking and reports as directed.

Communicate with unit staff regarding paperwork and tracking.

Answers/Returns phone calls as appropriate for unit work (general inquiry, scheduling).

Assists with monitoring of care plans and communicates as appropriate.

Assists unit staff with research and requests for meeting/presentation prep.

Maintains, communicates, and enters prior authorization information for payment and authorization of ancillary services appropriate to specific unit.

20% Essential Duty 2:
Administrative Process

Maintains client files and paperwork in accordance with local procedures and state requirements (including completing narration and/or uploading to Data Management system (unit specific – ONE, OA, CAM, EDMS).

Reconciles and reviews client data in various state systems for quality assurance.

Assists in receiving, tracking, follow up in legal processes (unit specific).

5% Essential Duty 3:
Back-up Support

Provides back-up support for absences or workload management within the Case Aide and In-Home Assistant teams as needed.

5% Essential Duty 4:
Other Duties – Unit Specific as Assigned by Supervisor

Participates in regular meetings, on committees and attends training as directed.

Commitment to working effectively and collaboratively with clients and colleagues from diverse backgrounds, in support of an inclusive and respectful environment.

Regular and on-time attendance.

Work is performed primarily in an office environment utilizing an agency provided computer, telephone, and a variety of office equipment. Position requires sitting for long periods of time performing computer work, proofreading, and filing with frequent interruptions. Work involves reaching overhead and stooping periodically.

Receives general supervision from the Senior & Disability Services Program Supervisors.

None.

Graduation from high school or equivalent, and three years’ experience; OR any satisfactory equivalent combination of education, training, and experience which demonstrates the knowledge, skills, and abilities to perform the duties of the job.

Excellent knowledge of business English, spelling, and punctuation.

Considerable knowledge of modern office practices and procedures.

Knowledge of confidentiality rules regarding client and provider records, including HIPAA regulations.

Knowledge of general bookkeeping procedures.

Ability to understand verbal and written operating instructions and procedures and to initiate suggestions for appropriate involvement.

Ability to read, prepare and understand statistical reports and recognize mathematical and/or data entry errors.

Ability to work with other staff and the public in a courteous and efficient manner.

Ability to identify and refer significant policy inquiries to supervisor.

Ability to work independently and handle…