Communications Dispatcher Job Albany area,Oregon USA,Customer Service/HelpDesk

General Statement of Duties and Job Objectives

Successful applicants hired under this recruitment will be responsible for performing fast, efficient and accurate receiving and dispatching of calls and messages from and to public safety units and personnel in the field. Duties involve the operation of complex communications equipment including microprocessor controlled radio and telephone control consoles and computer terminals to dispatch emergency public safety units as requested or necessary.

Essential

Functions

Operate radio and telephone control consoles in dispatching public safety resources and routing of other emergency calls to the appropriate agencies.

Receive emergency call information; dispatch call to appropriate units or departments; maintain information on units activities; access computer terminals to obtain, transmit and record information such as vehicle license numbers, drivers information, warrants and stolen vehicle information; enter record information via computer terminal; maintain status of equipment to maintain control and record the activity of the dispatched units.
Relay and receive information from other public safety organizations; notify other service agencies such as road maintenance, public works, signal and light maintenance and animal control.
Facilitate coordination of Communications Center services; provide and receive information on emergencies dispatched to and from co-workers.

Maintain accurate record of information and calls received or dispatched. Enter information into computer terminal as required.

Report to Communications Supervisor or Communications Manager the need for radio, telephone or equipment repairs.

Study and maintain familiarity with major roads, streets, industrial plants, public buildings and the general geographic locations of cities, towns and landmark of Linn County.

Maintain record of time and nature of unusual or significant events, and other pertinent information facilitating efficient communication dispatching.

Develop and maintain effective, harmonious and reasonable work relationships with others.

Maintain regular and predictable work attendance.

Other duties as assigned.

Other Functions

Any one position in this classification may be assigned some or all of the duties listed under essential functions or that arise as other functions. The balance of the various duties, responsibilities and/or assignments of this position may change from time to time based upon management’s decisions on how to best allocate resources. Any shift, emphasis or rebalancing does not constitute a change in the essential functions of the job classification.

Knowledge,

Skill and Ability

Knowledge of techniques, procedures and methods used in the operation of a Public Safety Communications Center and the dispatching process, including two-way radio, computer terminal and multi-line telecommunications equipment commonly used in public safety dispatching. Knowledge of the terminology and procedures used by police, fire, ambulance and other emergency services in communications dispatching. Knowledge of the function of other public service agencies and community agencies available in the area of emergency services.

Ability to make prompt and appropriate decisions based on available information. Ability to dispatch public safety equipment in a quick and efficient manner. Ability to relay information exactly as received. Ability to react quickly, efficiently and calmly in an emergency situation and to adopt an effective course of action. Ability to speak clearly and distinctly in a well modulated and pleasant voice.

Ability to understand and follow verbal and written instruction. Ability to deal tactfully with the general public, co-workers and others with whom they come into contact in the performance of duties.

Experience, Education and Training

Graduation from a senior high school or possession of the equivalent GED Certificate.

Physical Demands and Work Environment

Work is generally performed indoors in an office and is essentially sedentary in nature. Work requirements include the ability to see, talk and hear; sit for long periods of time, use hands to finger, handle or…