Benefits Support Staff (Public Benefits Specialist, Entry

Position: Benefits Support Staff (Public Benefits Specialist, Entry)
## Benefits Support Staff (Public Benefits Specialist, Entry)
Apply locations:
Albany | DHS | 2nd Avenue time type:
Full time posted on:
Posted Todayjob requisition :
REQ-204681
** Initial Posting Date:
** 08/05/2026
** Final date to receive applications:
** 08/12/2026
** Agency:
** Department of Human Services
** Salary Range:**$3,798 - $4,954
** Position Type:
** Employee
*
* Position Title:

** Benefits Support Staff (Public Benefits Specialist, Entry)
*
* Job Description:

**** The*
* ** Oregon Department of Human Services*
* ** is proud to be an Equal Opportunity Employer.
** We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.
** Opportunity awaits!
** Would you like a career that is both rewarding and provides an opportunity for career growth? If you have experience providing customer service in a fast-paced environment while obtaining information for needed services, this may be the position for you!

As a
** Benefits Support Staff**, you will work in the
** Albany
* * office assisting individuals and families of your community
** in-person**.
** Summary of Duties
** As a
** Benefits Support Staff**, you will be the first point of contact for customers entering the physical office or connecting virtually through the online applicant portal or by telephone. This position supports the day-to-day operations of the office. Responsibilities include, but are not limited to:
* Contribute to a welcoming environment as families interact with the department.
* Greet and assist customers and colleagues through a trauma-informed lens.
* Assist customers who are applying for programs such as medical, cash for families (TANF), Domestic Violence services, food benefits (SNAP), childcare assistance (ERDC), and long-term care services.
* Obtain initial information from customers in-person, by phone and via our online applicant portal to provide status updates about their case, answer other inquiries and provide information on how to access community resources.
* Work within a team that collaboratively rotates tasks to support the business needs of the office.
* Complete a high volume of work in a fast-paced environment using various computer programs to track customer details, generate system notices, coordinate internal communication, and document or reference procedures, policies and processes.
** Minimum Qualifications
**** A valid driver’s license and acceptable driving record are required for this position.
*** Two years of experience working in a reception area or call center either interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g., data entry, assuring information on applications is complete and accurate, completing necessary documents, etc.);
** OR
* ** An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working in a busy reception area or call center either interviewing to obtain information or providing customer service;
** OR
* ** An equivalent combination of education, training, and experience relative to the class concept.
** Essential Attributes
** We are looking for candidates with:
* Experience adapting communication style to explain complex processes and/or outcomes to people with diverse communication and learning styles.
* Experience with technical skills that include basic computer and search engine knowledge, email communication and learning new web-based platforms.
* Experience conducting work that requires attention to detail, particularly with data entry and reviewing documents.
* Experience working collaboratively with others as part of a diverse team who may have different work styles and personalities.
* Experience handling confidential information with unwavering professionalism, holding self and others to high standards of honesty and integrity.
** Attention…