Carrier Customer Service Representative

Job Title: Carrier Customer Service Representative (Albany, OR)

Location: Albany, Oregon (Onsite Only)

Onsite Pay Rate: $17.84 per hour

Schedule: Monday–Friday, shifts between 6:00am–6:00pm PST

Employment Type: Temp-to-Perm (based on attendance and performance)

Hiring Bonus: $500*

Paid in two installments—$250 at 90 days and $250 at 6 months (must be employed at time of payout)

No weekend or closing shifts required. All candidates must be fully available during hours of operation.

Training

Schedule:

Monday–Friday, 8:00am–5:00pm PT/11:00am–8:00pm ET

All interviews are conducted on camera.

As a Carrier Customer Service Representative, you will interact with customers to resolve inquiries and issues, following standard scripts and screens. You’ll have the opportunity to develop your customer service skills, gain product knowledge, and provide support to internal teams such as Claims for Service Recruitment. This role is designed for those eager to learn and grow in a dynamic office environment.

• Assess customer needs and address questions via call or computer system
• Resolve routine customer issues and elevate complex requests as needed
• Research contract issues to support related departments
• Suggest alternative products or services as appropriate
• Perform customer registrations and system navigation duties
• Maintain consistent performance and meet deadlines

• High School Diploma or GED
• 2+ years’ experience in an office and/or customer service environment
• Strong verbal and written communication skills
• Excellent active listening abilities
• Experience with computer equipment and ability to quickly learn new systems
• Effective problem-solving skills

• Collects and reviews information before making decisions
• Works respectfully with others, regardless of differences
• Supports team goals and demonstrates a collaborative attitude
• Meets requirements and deadlines consistently
• Eager to learn and proactively seeks new information

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources.

Please note:

The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account.

In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Get a complete career fit with Kelly®. You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and…