Teller I

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Full Time CL Albany, OR, US

4 days ago Requisition

Salary Range: $17.19 To $25.79 Hourly

TELLERI

Non-Exempt

Branch Manager

Operations

None

As a Teller at Red Canoe Credit Union, you will be the face of our organization, providing exceptional member service through accurate and efficient processing of financial transactions. You’ll build strong member relationships, promote credit union products and services, and maintain the highest standards of accuracy, integrity, and professionalism.

• Member Services & Teller Operations
• Deliver professional, accurate, and caring service to members in person, via drive-thru, and over the phone.
• Create a positive member experience by responding to members’ needs with professionalism and care.
• Process routine financial transactions, including deposits, withdrawals, transfers, loan payments, check cashing, Visa cash advances, and other standard teller activities.
• Adhere to authority-level check acceptance limits, securing approvals as required.
• Balancing & Cash Handling
• Maintain accurate cash drawer balances, keeping discrepancies within acceptable limits.
• Manage assigned funds and ensure cash levels stay within drawer limits.
• Verify and balance all incoming checks for accuracy.
• Identify member needs and recommend appropriate products and services.
• Document member interactions and referrals using designated software.
• Make quality referrals and support members through inbound and outbound calls.
• Help achieve credit union goals by meeting or exceeding individual goals.
• Policy & Compliance
• Adhere to credit union policies and procedures to mitigate risk.
• Comply with Bank Secrecy Act (BSA), Currency Transaction Report (CTR) requirements, and all other regulations.
• Exercise sound judgment and timely decision-making.
• Recognize and respond to potential fraud or suspicious items to prevent losses.
• Foster a cooperative and respectful environment with coworkers and members.
• Contribute to a positive, productive workplace through collaboration and mutual support.

• Maintain punctuality, reliability, and professionalism.
• Ensure accuracy in all member transactions.
• Work independently with minimal supervision, prioritizing tasks and responsibilities effectively.
• Keep workstations clean, organized, and well-stocked.
• Conduct research to resolve member inquiries or concerns.
• Use member names when possible to build rapport.
• Maintain up-to-date knowledge of credit union services and procedures.
• Participate in training and cross-functional support opportunities to enhance job performance.
• Perform other duties as assigned by management.

• Bondable.
• Friendly, positive attitude and strong interpersonal skills.
• Strong attention to detail and high level of accuracy.
• Demonstrates the ability and willingness to meet or exceed sales goals.
• Ability to work a flexible schedule, including Saturdays.

• High school diploma or equivalent.
• Prior cash handling or teller experience preferred.
• Basic computer proficiency and ability to learn credit union systems.

• This position reports directly to the Branch Manager and may have daily contact with employees, management team, members, Board of Directors, and outside organizations.
• General
  - The physical demands described here are representative of those that must be to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools, or controls.
  
  The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
• Physical
  - Office mobility required. Approximately 20% standing, 70% sitting, 10% walking, as need…