Human Resources Assistant

The City of Albany’s Human Resources Department is seeking a Human Resources Assistant to support human resources programs with paraprofessional administrative and customer service work. This role serves as a key point of contact, helping people move smoothly through recruitment, onboarding, benefits, leave, training coordination, and recordkeeping, all while maintaining confidentiality and compliance.

• Act as a primary point of contact for employees, applicants, retirees, supervisors, and the public regarding human resources programs, services, policies, procedures, and employment opportunities.
• Handle inquiries in person, by telephone, email, and other communication methods, providing accurate, timely, professional customer service
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• Provide information on recruitment processes, onboarding activities, employee benefits, leave programs, training opportunities, employment verification requests, and other HR services.
• Direct complex, sensitive, or policy-related questions to appropriate Human Resources staff while supporting a positive employee and candidate experience.
• Assist employees in accessing HR forms, resources, and information related to programs and services.
• Coordinate recruitment activities, including posting vacancies, scheduling interviews, communicating with applicants, preparing recruitment materials, and maintaining recruitment records.
• Prepare interview packets, candidate communications, and other recruitment-related materials.
• Support pre-employment processing such as background checks, driving record reviews, physical examinations, drug testing, and other employment requirements.
• Help with employment document preparation and onboarding materials, including coordinating new employee onboarding and supporting orientation programs.
• Maintain recruitment and onboarding records and ensure compliance with applicable records retention requirements.
• Assist with recruitment outreach efforts, hiring events, and employment marketing activities as assigned.

• Support administration of employee benefit programs by coordinating enrollments, benefit changes, and employee communications.
• Respond to employee questions about benefits, leave programs, and related administrative processes.
• Process and maintain records tied to leave programs, benefit enrollments, and employee program participation.
• Prepare and distribute required notices, forms, and communications related to benefits and leave programs, including maintaining state and federal required employer postings.
• Coordinate with employees, payroll, benefit providers, and third-party administrators to help facilitate accurate processing and documentation.
• Maintain benefit and leave files and records in accordance with established procedures, while safeguarding confidential personnel and medical information
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• Coordinate employee training programs, workshops, orientations, and professional development activities, including maintaining training records and assisting with tracking participation and completion.
• Organize, maintain, retrieve, and archive electronic and physical records, including personnel, medical, benefits, training, and other confidential HR files.
• Support administrative activities related to workers’ compensation, employee safety, and risk management programs, including maintaining related program files and documentation.
• Gather, compile, and organize information needed for audits, reports, surveys, and compliance activities, and assist with federal, state, and local agency documentation.
• Provide administrative support to HR staff and assist with department operations as needed.

• Associate degree from an accredited college or university in Human Resources Management, Business Administration, Public Administration, Office Administration, Organizational Development, or a closely related field.
• Two (2) years of progressively responsible administrative, customer service, office support, or HR support experience.
• Or an equivalent combination of education, training, certifications, and experience demonstrating the knowledge, skills, and abilities to perform the…