POOL Instructional Assistant

Responsibilities

• Staff the college-wide Student Help Desk, resolving students’ software and hardware problems and providing one‑on‑one and group coaching in digital literacy and advanced application use.
• Assist Librarian/Computer Lab Specialists on software and hardware projects; replace and configure hardware; maintain network, software, and equipment.
• Provide instructional and lab support to students using software applications such as word processing, spreadsheets, PowerPoint, internet searches, electronic mail, and other programs.
• Develop training aids, create signage for computers, and refer students to faculty as appropriate.
• Perform routine cleaning, maintenance, and minor repairs on computers and other equipment; assist with preventive maintenance and scheduled cleaning.
• Perform other related duties as assigned.

• Good arm, hand, and finger dexterity to operate a keyboard and office equipment.
• Ample hearing and speaking ability to communicate effectively.
• Visual acuity to read numbers and words.
• Ability to lift and move light to medium equipment (10–50 pounds), stand, sit, bend, stoop, and crawl.
• Work performed indoors in a busy library; activities rotate between sitting at a computer station and walking to student stations. Substantial time spent working at a computer; may include scheduled remote shifts.

• High school diploma, GED, or equivalent.
• Experience, education, or demonstrable knowledge in a computer or technical help desk field.

• Comprehensive understanding of computer operation and maintenance, including Windows, Microsoft Office, printers, scanners, wireless network, cloud storage, video conferencing, and email.
• Well‑developed interpersonal communication and customer service skills for a diverse community.
• Ability to maintain lab and equipment safely, instruct students on use of equipment and programs, learn new software as needed, and prioritize work amid interruptions.
• Preferred educational approach focused on autonomous learning rather than purely problem‑solving.
• Spanish language fluency is preferred.

• Criminal background check (C4).

Linn‑Benton Community College is a Fair Chance Employer committed to inclusive hiring practices. LBCC is an Equal Opportunity Educator and Employer.

Human Resources: mercerh