Customer Service Guide; Human Services Specialist Bilingual English​/Spanish

Department of Human Services Job Category

Social Services

Initial Posting Date: 07/18/2023

Initial Posting Date: 07/18/2023 Final date to receive applications: 08/02/2023 Agency:
Department of Human Services Salary Range: $2,823 - $4,073 Position Type:
Employee

Position Title:

Customer Service Guide (Human Services Specialist
1) Bilingual English/Spanish Required

Job Description:

Start your career with our Albany Customer Service Team and help assist our Spanish speaking families! We are proud to be an Equal Opportunity Employer. We are actively working to build an equitable agency with the Equity North Star as our guide toward our vision of an agency free of racism, discrimination and bias. We believe that teams in which everyone can show up as their full authentic self are key to creating a thriving workforce that can better serve communities.

We welcome members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to apply. Would you like an opportunity at a career that is both rewarding and provides opportunity for growth? If you have experience with high customer contact or working with individuals to obtain information, then we may be the organization for you!

Do you have bilingual language skills in English and Spanish? Bilingual differential pay is provided to positions that require to use a language other than English to fulfill their job duties within their position. This position does require bilingual language skills in English & Spanish to assist with a need in the communities that we serve, and we encourage you to apply.

We are seeking a Customer Service Guide to join our Albany Self Sufficiency team. In this role you will aid individuals and families seeking services for our agency programs and resources. This position works in our Albany Branch and is not a remote position. Bilingual language skills in English and Spanish are a requirement of this position. Oregon Department of Human Services (ODHS), A place to belong and make a difference!

• When you join the ODHS , you join a community of over 10,000 employees dedicated to serving and helping Oregonians achieve wellbeing and independence through opportunities that protect, empower, respect choice, and preserve dignity. Connect with ODHS Employee Resource Groups (ERGs) and find a place to belong, build community and participate in shared learning. ERGs are employee-driven committees that support each other as well as the ODHS’ overall mission and vision.
  
  We are committed to building an antiracist and equitable agency. Equity is foundational to our role as a human services agency, and we are committed to integrating equity into all we do. The Equity North Star has four points that explain the agency's goals related to equity, inclusion, and racial justice.
  
  We know that life is unpredictable and ODHS cares about keeping you well. Enjoy a work-life balance, 11 paid holidays a year, flexible work schedules, and competitive benefits packages including health, dental, vision and much more!
  
  If you have federal student loan debt or are thinking of going back to school, then you may benefit from the Public Service Loan Forgiveness Program . PSLF allows you to make 120 qualifying payments on your student loan while working full-time for a qualifying employer. PSLF student loan debt may be forgiven.

• Two years of experience either interviewing to obtain personal or technical information or substantial people contact. This experience must have involved a high volume of paperwork (e.g., assuring information on forms is complete and accurate, completing necessary documents, etc.). College-level courses may be substituted for the experience on a year-for-year basis. A photocopy of your transcripts must be attached to your application materials if using college courses to meet the minimum qualifications (Associate degree in any of the listed areas substitutes for 18 months of experience.
  
  Bachelor's degree substitutes for three (3) years of experience. Master's degree substitutes for four (4) years of experience. Doctorate degree substitutes for five (5) years of experience.) A job offer is contingent upon passing test(s) evaluating your proficiency in English and Spanish.

• Experience completing work duties in both English and Spanish. Front desk/reception experience that consistently has…