Service Technician Trainee; Albany

Service Technician Trainee (Albany)

Union Position;
Up to 2 positions
Field Services-Albany;
Albany, Oregon (US-OR)
Regular FT
Posting # 5390

NW Natural is a leading provider of safe and reliable utility services and renewable energy. We are committed to diversity, equity and inclusion and strive to create a workplace where every employee feels valued and empowered.

Our Service Technicians provide customers with the fuel needed for a warm, safe environment. Technicians troubleshoot gas appliances, install and maintain metering equipment, respond to emergencies and provide excellent customer service. The position as a trainee includes an intensive 24‑month training program after hire and the opportunity to advance within the company.

• Develop and maintain a thorough understanding of Customer Field Services Policy and Procedures and applicable codes.
• Activate, inspect, diagnose customer-owned appliances and equipment, and install and maintain company‑owned meter sets.
• Adjust air/gas inputs for safe and efficient combustion.
• Install, activate, modify, maintain, and remove gas metering and regulating equipment up to 2.0 psig delivery pressure.
• Respond to gas leakage and emergency situations.
• Perform shift work including weekends and holidays.
• Complete non‑technical work such as meter turn‑offs, rereads, ERT investigations, and replacements.
• Assist and provide feedback to less‑experienced workers under supervisory direction.
• Wear required company‑issued protective equipment and safety gear.
• Operate company vehicles in compliance with state/local laws and policies.
• Acquire and maintain Oregon qualifications.
• Communicate professionally and respectfully in all interactions with customers and coworkers.
• Follow supervisory instructions and adapt to changing conditions.
• Maintain punctual, regular, and reliable attendance.
• Demonstrate the company’s core values and comply with all policies and procedures.

• Demonstrated knowledge, skills and ability in mechanical, electrical or construction work.
• Proficient use of hand tools and ability to read gauges, piping, and pressure gauges.
• Manual dexterity for effective tool use.
• Problem‑diagnosing ability with follow‑through solutions.
• Detection of natural gas or diesel vapors.
• Basic math and reading capability.
• Excellent communication and problem‑solving skills.
• Prioritization and adaptation to changing workload.
• Computer data entry and retrieval.
• Ability to communicate with employees and customers tactfully.
• Concentration on tasks and decision‑making with limited information.
• Physical endurance for up to 8+ hours of walking, standing, bending, twisting, lifting, squatting, and kneeling.
• Comfortable working in adverse weather or terrain.
• Safe operation of company vehicles and equipment, including inspections and minor maintenance.
• Valid Oregon or Washington driver’s license with satisfactory driving record; must obtain Oregon/Washington license within 90 days if from another state.
• Safe use of ladders and ability to climb to at least 50 feet.
• Capability to lift a maximum of 60 lbs.
• Exposure to confined spaces as defined by the company’s program.
• Subject to random drug testing.
• Response to assigned Resource Center within 40 minutes.

Training Program: 24 months
Qualification Period: 24 months

Hourly Rate: $40.84

Health & Wellness

• Rich health insurance benefits with competitive employer contribution
• Free online wellness resources platform

Work Life Balance

• 16 PTO days (amount varies based on accrued work hours)
• 10 paid holidays and 3 floating holidays
• 3 weeks paid parental leave
• Employee Resource Groups:
  Green Team, Diversity, Equity & Inclusion Council, Safety Team, Women’s Network, among others
• Volunteer and community engagement opportunities
• Competitive 401(k) company contribution and match
• 15% discount on company stock through Employee Stock Purchase Program
• Up to $5,250 a year in tuition reimbursement
• Wellness incentive program

Discounts

• 20% off natural gas service
• Up to 30% discount at NW Natural Appliance Center
• Tri Met Pass for all HQ employees
• Generous discounts with Verizon & AT&T Wireless

NW Natural is proud to be an equal‑opportunity employer. We welcome and embrace candidates of all backgrounds and take affirmative action to employ and advance individuals without discrimination based on race, color, sex, gender identity or expression, sexual orientation, religion, age, disability, veteran status, pregnancy or related medical conditions, national origin, marital status, genetic information, and all other legally protected characteristics.

A criminal history is not an automatic bar to employment. We provide reasonable accommodations for individuals with disabilities, sincerely held religious beliefs, and disabled veterans during the application process.