Senior and Disability Services - Eligibility Specialist
Listed on 2026-07-10
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Social Work
Community Health, Human Services/ Social Work
Senior and Disability Services - Eligibility Specialist
Albany, OR, USA
Job DescriptionPosted Wednesday, June 3, 2026 at 10:00 AM | Expires Wednesday, July 1, 2026 at 9:59 AM
Studies have shown that candidates that are female and/or BIPOC are less likely to apply for jobs unless they meet all the qualifications, they find in the job description. We are seeking the best candidate for the job, and that candidate may be a person who comes from a less traditional background. We encourage you to apply even if you don’t meet every minimum qualification described or are unsure if your experience could be considered related experience.
Bilingual English/Spanish Encouraged.
Positions available in Albany and Toledo.
Applicants must submit a resume and a cover letter.
SUMMARY OF POSITION
This position is FLSA non-exempt and eligible for overtime. This position is union represented. Performs specialized financial eligibility functions including in-person, phone, or community interviews and collection/verification of financial information to make eligibility determinations and complete ongoing financial reviews. Access various state and federal database systems to collect/report data and issue state and federal benefits. This position is a Mandatory Reporter by statutory requirement.
Performs position duties in a manner that promotes customer service and harmonious working relationships, including treating all persons with compassion and respect. Collaboratively engages in effective team participation through willingness to assist and support co-workers, supervisors, and other work-related associations. Develops supportive working relationships with agency staff, supervisors, and community partners through active participation in shared workloads. Demonstrates ability to problem-solve and think critically by using complex policy to make informed decisions regarding eligibility for publicly funded programs.
Demonstrates positive acceptance of constructive feedback and suggestions to strengthen work performance. Contributes to a positive, respectful, and productive work atmosphere committed to promoting diversity, equity, and inclusion. Regular attendance is required to meet the demands of this job and to provide necessary services. Teleworking option may be available following probationary trial service.
75% Essential Duty 1:
Determines financial eligibility for Medicaid, SNAP, TANF, ERDC, and other programs.
- Determines initial eligibility for Medicaid (Oregon Health Plan and Medicare Savings Plans), SNAP, TANF, ERDC, and other programs for applicants.
- Works in coordination with case managers to establish financial eligibility for individuals applying for or receiving long term support and services.
- Collects, reviews, and processes financial documentation and other supporting data associated with financial eligibility process within rule mandated time frames.
- Performs ongoing financial eligibility functions and routine financial renewals of Medicaid, SNAP, TANF, ERDC, and other programs.
15% Essential Duty 2:
Customer Service and Counselling on Benefits
- Engages with Oregonians via phone, email, in-person in the office, or in the community.
- Counsels on basic Medicaid information including Coordinated Care Organization, income and resource standards, and other eligibility factors.
- Counsels Oregonians regarding the Medicare Modernization Act and facilitates enrollment in Medicare Advantage Plans and Medicare Prescription Plans
10% Essential Duty 3:
Administrative Processes
- Refers Over payments to Overpayment Writers
- Assists clients with Voter Registration
- Prepares and participates in audits of cases.
- Participates with the Hearing Officer on related hearings.
OTHER JOB DUTIES
- Identifies and makes referrals for applicants who may need additional support and services including being a mandatory reporter of allegations of abuse or neglect.
- Provides backup support as needed.
- Attends unit meetings, staffing, and trainings as directed by leadership team.
SUPERVISION RECEIVED :
Receives general supervision from Senior and Disability Services Program Supervisor(s).
SUPERVISORY RESPONSIBILITIES :
None
WORKING ENVIRONMENT
Work is performed…
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