Senior and Disability Services - Program Supervisor

Job Title

This position is FLSA-exempt and not eligible for overtime. This position is management. Responsible for the day-to-day operations of an assigned Senior and Disability Services work group. Interprets policy, implements procedures, directs staff, develops systems, and monitors work activities. Coordinates services within Senior and Disability Services and other local health and social agencies.

Performs position duties in a manner that promotes customer service and harmonious working relationships, including treating all people courteously and respectfully. Engage in effective team participation through willingness to assist and support co-workers, supervisors, and other work-related associations. Develops good working relationships with department and agency staff and supervisors through active participation in accomplishing group projects and in identifying and resolving problems in a constructive manner.

Demonstrates positive acceptance of constructive feedback and suggestions, to strengthen work performance. Contributes to a positive, respectful, and productive work atmosphere. Demonstrates excellent decision making and problem solving, especially when overseeing and guiding decisions on difficult and ambiguous situations. Regular attendance is required to meet the demands of this job and to provide necessary services. This position is a mandatory reporter according to statutory requirements.

Job Duties #1 – Staff Supervision 50%

• Develops, implements, and evaluates staffing plans to support service delivery for the assigned program.
• Selects, trains, and supervisors assigned personnel.
• Reviews workloads, reports and records, personnel assignments and status of ongoing work and various projects to plan and evaluate staff activities.
• Completes annual performance reviews.
• Assists staff in problem solving any type of service, financial, safety, or abuse case situation. Obtains clarification through Program Manager and /or DHS Aging and People with Disabilities Division (APD)

Job Duties #2 – Program Implementation and Policy 35%

• In coordination with the Program Manager, provides policy and procedural interpretation and direction for the Senior and Disability Services program.
• Reviews proposed policy and make recommendations.
• Provides general policy and case consultation to assigned staff.
• Serve as a Mandatory Reporter of suspected abuse of vulnerable populations as required by policy and regulation, and work with managers to train and address reporting concerns with Agency staff
• Assist with, or coordinate immediate responses for APS and Adult Foster Home (AFH) situations resulting in a risk to consumer safety, keep APS & Licensing Manager informed of actions and risks in such situations

Job Duties #3 – Promote Quality Assurance 10%

• Conducts selective periodic case reviews to determine if required work is completed, if service plans are appropriate, and mandated policy and procedures are followed.
• Meets periodically with the Program Manager to discuss program functioning.
• Completes reports as assigned.
• Responds to inquiries, complaints, problems, or emergencies affecting availability or quality of service.
• Gather and analyze data/reports to effectively monitor and adjust workload/assigned tasks based on worker availability and workload demands
• Serve as a technical resource for employees and other managers with protective services and licensing questions, and policy interpretation/implementation

Job Duties #3 – Support Other Program Functions 5%

• Coordinate with SDS supervisors' group on other program areas and staff roles

• Provides supervision/training and technical assistance (formal or informal) related to CAM/OACCESS activities, forms and/or screens.
• Conduct regular staff meetings.
• Reviews reports relating to utilization of CAM/OACCESS systems.
• Provides informational public speaking for community organizations or groups.
• Develop and coordinates staff goals and training plans.
• Attends training, community meetings as appropriate and/or as assigned.
• Performs other related duties as assigned by Director.

Supervision Received :
Receives general supervision from the Senior and Disability Services Program Manager.

Supervisory Responsibilities :
Provides supervision to, and evaluation of professional level staff as assigned.

Work is performed primarily in an office environment utilizing a personal computer, laptop, telephone, and a variety of office equipment. Position requires sitting for long periods of time and performing extensive computer work. Occasional travel is required to attend meetings or run errands for the program. Attendance may be required at occasional evening meetings.

Graduation from a four-year college or university with emphasis on social services. Course work in social work, or experience providing considerable knowledge of people with disabilities and seniors. At least two (2) years of supervisory experience is desirable. OR any…