Wheels - Coordinator

This position is FLSA non-exempt and eligible for overtime. This position is union represented. Performs eligibility determinations for home delivered meals. Re-assesses individuals for eligibility to receive meals. Maintains accurate records and reports on a regular basis. This position is a Mandatory Reporter by statutory requirement.

Performs position duties in a manner that promotes customer service and harmonious working relationships, including treating all persons courteously and respectfully. Engages in effective team participation through willingness to assist and support co-workers, supervisors, and other work-related associations. Develops good working relationships with division and agency staff and supervisors through active participation in accomplishing group projects and in identifying and resolving problems in a constructive manner.

Demonstrates positive acceptance of constructive feedback and suggestions, in an effort to strengthen work performance. Contributes to a positive, respectful and productive work atmosphere. Regular attendance is required to meet the demands of this job and to provide necessary services.

80% Essential Duty 1:
Assess eligibility of MOW consumers

• Interview potential participants face to face in their home and complete meal assessment.
• Determine eligibility to receive home delivered meals.
• Identify unmet needs of participants and provide oral or written information as needed.
• Make referrals for all comprehensive Medicaid and non-Medicaid program information and referral to the ADRC staff.

• Identify potential risk and make referral to ADRC or adult protective services screener.
• Track for reassessment in coordination with meals program support staff.
• Conduct face-to-face re-assessments at least annually in participant’s homes.

5% Essential Duty 2:
Provide support for Meal Site Managers

• Provide relief to meal sites and act as backup to other staff as directed.

15% Essential Duty 3:
Data entry

• Complete all meals forms, data entry for NAPIS/OAA, and document all actions taken in State Reporting System's.

• Make presentations to community groups regarding Meals on Wheels programs.
• Attend meetings, staffing and trainings as directed by supervisor.
• Perform other related duties as assigned by supervisor.

Work is performed primarily in an office environment utilizing a personal computer, laptop, telephone and a variety of office equipment. Frequent travel to clients’ homes and other health care facilities is required. Field work requires transportation and utilizing laptop computer. May risk exposure to people with irrational/hostile behavior and/or contagious diseases. May risk contact with domestic animals while making client visits.

Occasional travel to various meetings and trainings is also required.

Incumbent is expected to work independently with limited supervision. Following established procedures, receives supervision from Meals on Wheels Supervisor.

None

• Completion of high school or equivalent, and two years experience working in a social services setting, preferably with the elderly; OR,
• Any satisfactory equivalent combination of education, training, and experience which demonstrates the knowledge, skills and abilities to perform the duties of the job.

• Knowledge of social services available within the assigned geographical area, and a good understanding of the special needs of elderly persons;
• Knowledge of confidentiality rules regarding client and provider records, including HIPAA regulations;
• Knowledge of, and ability to operate, a personal computer;
• Knowledge of, and…