Agente de Call Center- Four Seasons Hotel Madrid

Call Center Agent

Four Seasons Hotel Madrid is looking for a Call Center Agent to join our team. This person will work within reservations department, and must have a commitment and passion, providing a first-class service to the Four Seasons Standards, ensuring that the guests' needs are met and will do this in a pleasant manner as an ambassador for the Four Seasons product.

What you will do:

• You are a meeting point for all incoming calls.
• You are a supporting hand for all callers with their questions and requirements.
• You are a leading help for our guests to connect them with our departments or transfer information.

What you bring:

We are looking for individuals that are highly motivated team players. This role has direct contact with guests and as such good communication skills are essential.

This position does require an applicant with a flexible schedule, able to work in different shifts, weekends, and holidays.

At least one years' experience in a similar role within a five star luxury environment is preferred.

Must have the legal right to work in Spain and have fluency in English and Spanish.

What we offer:

• Competitive Salary, wages, and a comprehensive benefits package.
• Excellent Training and Development opportunities.
• Complimentary Accommodation at other Four Seasons Hotels and Resort (Employee Travel Program).
• Complimentary Dry Cleaning for Employee Uniforms.
• 50 natural days of vacation, and the day of the birthday free.
• Complimentary Private Health insurance.
• Complimentary Employee Meals.

Schedule &

Hours:

This is a full-time position.

This role might operate on a rotating shift basis, covering morning and evening shifts throughout the week, including weekends.