Desktop Technician

Desktop Technician

At Infoblox, every breakthrough begins with a bold "what if." What if your ideas could ignite global innovation? What if your curiosity could redefine the future?

We invite you to step into the next exciting chapter of your career journey. Bring your creativity, drive, your daring spirit, and feel what it's like to thrive on a team big enough to make an impact, yet small enough to make a difference. Our cloud-first networking and security solutions already protect 70% of the Fortune 500, and we're looking for creative thinkers ready to push that influence even further.

Join us and discover how far your bold "what if" can take the world, your community, and your career.

Here, how we empower our people is extraordinary:
Glassdoor Best Places to Work 2025, Great Place to Work-Certified in five countries, and Cigna Healthy Workforce honors three years running — and what we build is world-class: recognized as Cybersec Asia's Best in Critical Infrastructure 2024 — evidence that when first-class technology meets empowered talent, remarkable careers take shape. So, what if the next big idea, and the next great career story, comes from you?

Become the force that turns every "what if" into "what's next".

In a world where you can be anything, Be Infoblox.

We are looking for a Desktop Technician to join our Global Service Desk (GSD) team in Madrid, Spain reporting to the Director, Global Service Desk. In this role, you will provide frontline user support for desktop computers, applications, mobile devices, and related technology. This position requires independent analysis, strong communication skills, reliability, and excellent problem-solving skills. Work is performed with moderate supervision and requires independent analysis & troubleshooting, response to inquiries, strong communication, reliability, and finding solutions to technical challenges.

This is an exciting global role with sole responsibility for end-user support across the EMEA region, providing an opportunity to build deep expertise across a broad spectrum of IT support technologies and processes. As part of the Global Service Desk (GSD), you will manage end-to-end user support, including client computing, IT asset management, service desk operations, and site support.

Be a Contributor
- What You'll Do

• Deliver end-to-end IT support for global users via Service Now, in-person, and remote channels
• Provision and support Apple (Mac) and Dell devices, including imaging, configuration, and deployment with M365 and Okta (SSO/MFA)
• Manage user identity and access using Active Directory and Okta, ensuring secure authentication and compliance
• Perform hardware lifecycle management including onboarding, offboarding, asset tracking, and inventory control
• Troubleshoot across macOS/Windows, network, VPN, wireless, printing, AV systems, and enterprise applications
• Create and maintain knowledge base articles and SOPs, while supporting critical meetings and executive IT needs

Be Prepared

- What You Bring:

• 3–5 years in desktop/helpdesk support with strong troubleshooting and customer service skills
• Expertise in Apple (Mac) and Dell hardware with end-to-end device diagnostics, reimaging, and lifecycle management
• Strong knowledge of macOS and Windows OS, including core issue resolution and performance optimization
• Proficiency in Microsoft 365 (M365), Outlook, and SSO integrations
• Hands-on experience with Okta (SSO, MFA) and identity/access management workflows
• Experience with Service Now or similar ticketing tools, ensuring accurate documentation and tracking
• Solid troubleshooting across network, VPN, wireless, printing, mobile devices, AV systems, and browser-based applications
• Working knowledge of Active Directory, remote support tools, and endpoint management platforms (Intune, Jamf) along with KB/SOP creation

Be Successful — Your Path

Six Months:

• Independently handle L1 and L2 support tickets across endpoint, OS (macOS/Windows), and access-related issues
• Gain hands-on experience in Apple/Dell hardware support, asset lifecycle management, and endpoint provisioning (Intune/Jamf)
• Build strong expertise in M365 services, Okta (SSO/MFA), and identity/access…