Technical Customer Support Agent; Madrid

Technical Customer Support Agent (Madrid)

We are working with an international Mobile Phone Manufacturer to search for a Technical Customer Support Agent to provide exceptional support through both phone and email channels to VIP Customers. Every day will bring new challenges and opportunities to showcase your technical expertise and problem-solving skills.

What You'll Do:

• Engage with VIP customers to address their technical inquiries and provide troubleshooting assistance for electronic products, particularly smartphones.
• Utilize your in-depth knowledge of hardware, software, operating systems, and troubleshooting techniques to deliver effective solutions.
• Handle escalated technical issues with efficiency and professionalism, ensuring client satisfaction with every interaction.
• Collaborate closely with our dedicated team to maintain a high standard of service and exceed client expectations.

What We're Looking For:

• Passion for technology and a keen interest in electronic products, especially smartphones.
• Excellent communication skills, with fluency in spoken Spanish.
• Strong problem-solving abilities and a customer-focused approach.
• Previous experience in technical customer service or support roles preferred.
• College Diploma or higher education level is required.