ServiceNow Developer; f​/m​/d

Servicenow Developer

At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let's shape the future of wealth management together.

We are seeking an experienced Service Now Developer to join our IT Service Management engineering team. In your role you will be mainly developing, but not restricted to, ITSM, GRC/IRM and Sec Ops Streams.

• Custom Application Development & Configuration:
  Architect and develop complex, scalable applications and module extensions tailored to business needs across Incident, Problem, Change, Request Management, Audit, Risk Assessment, and Threat Response workflows
• System Integrations:
  Design and implement secure, reliable integrations between Service Now and enterprise systems (including SIEM, IAM, ERP, and cloud platforms) using REST/SOAP APIs, MID Server, and event-based messaging patterns
• Workflow and Process Automation:
  Engineer sophisticated automation flows to streamline governance processes, security operations, and service delivery—enhancing efficiency, reducing risk, and improving audit readiness
• Performance Optimisation and Troubleshooting:
  Proactively identify and resolve performance bottlenecks, memory leaks, inefficient queries, and suboptimal script executions
• Conduct root cause analysis and apply platform best practices to ensure high availability and responsiveness
• Security and Access Control Management:
  Enforce strict adherence to security policies, role-based access controls (RBAC), segregation of duties (SoD), and audit requirements—ensuring all developments meet stringent financial industry standards
• Working closely with architects, delivery managers, compliance officers, and business stakeholders to translate complex requirements into resilient, future-proof technical solutions

• Advanced Scripting and Coding Expertise:
  Deep proficiency in JavaScript and Service Now server/client-side programming (Business Rules, Script Includes, UI Actions, Client Scripts, REST Message APIs, Flow Designer)
• Platform Architecture Understanding:
  Strong grasp of Service Now instance management, update set governance, CI/CD pipelines, scoped applications, and upgrade-safe development practices
• Problem-Solving and Analytical Thinking:
  Exceptional ability to analyse complex system behaviours, interpret logs, debug intricate issues, and deliver sustainable technical solutions
• Integration and Interoperability
  
  Skills:
  
  Hands-on experience connecting Service Now with external systems via integration hubs, middleware, or direct APIs—ensuring data consistency, error handling, and monitoring
• Collaborative Communication:
  Ability to work effectively in cross-functional teams, explain technical concepts clearly, and contribute constructively to solution design discussions
• Bachelor's degree in computer science, Information Technology, or a related field
• Technical expertise:
  Strong knowledge of ITIL frameworks, ITSM tools (especially Service Now), and enterprise IT infrastructure
• Minimum of 5 years of experience as a Service Now Developer, with significant focus on ITSM modules
• Minimum of 3 years of hands-on experience in GRC and/or Sec Ops module development and configuration
• Holder of Service Now Certified Application Developer (CAD) and Certified Implementation Specialist (CIS) – Custom Applications certifications
• Fluent written and spoken English; additional languages are an asset in our multicultural environment

We are looking forward to receiving your full job application through our online application tool. Further interesting job opportunities can be found on our Career site.

Is this not quite what you are looking for? Set up a job alert by creating a candidate account here.