Director, Energy & Utilities Cloud — Agentforce Adoption & Implementation

Director, E&U Cloud Agentforce Adoption & Implementation

Salesforce Experience Services is seeking a Director, E&U Cloud Agentforce Adoption & Implementation who combines deep hands-on implementation expertise with the ability to guide customers through the transformative potential of Agentforce within Salesforce Energy & Utilities Cloud on Core. At Salesforce, we are entering a defining moment — the convergence of autonomous AI agents, industry-specific data models, and modern API-first architectures is reshaping how utilities deliver services to their customers.

This role is at the forefront of that transformation.

• Define and lead the Agentforce adoption strategy for E&U Cloud customers — from initial use case identification through deployment and value realization
• Design and demonstrate Agentforce solutions tailored to utility business contexts: customer service automation, field workforce enablement, outage response, billing enquiries, and energy advisory
• Build and maintain a library of Agentforce reference implementations, demos, and playbooks specific to the E&U industry
• Lead executive and technical workshops with customers to identify where autonomous agents create the highest business value
• Partner with Product Management and Engineering to feed real-world E&U adoption insights back into the Agentforce for E&U roadmap
• Develop enablement assets to help customers, partners, and internal teams build and deploy agents on E&U Cloud on Core
• Act as the go-to expert for Agentforce in E&U across Sales, Solutions Engineering, and Professional Services

• Serve as the primary technical authority on E&U Cloud on Core implementations — guiding customers from solution design through go-live
• Bring best practices from Professional Services or Solutions Engineering to help customers accelerate adoption and maximize platform value
• Develop and champion implementation playbooks and delivery accelerators for core E&U scenarios (billing, field service, customer engagement, EPC/CPQ)
• Act as a trusted advisor to customer IT, architecture, and business teams — translating complex platform capabilities into actionable implementation roadmaps
• Engage directly with GTM, Solutions Engineering, and Professional Services to support pre-sales and post-sales customer journeys

• Help customers understand what Headless API architectures mean for them in practice — how decoupled front-ends deliver omni-channel flexibility, faster time-to-market, and cleaner integrations
• Guide customers in designing and adopting headless patterns on E&U Cloud on Core
• Bridge the gap between technical API capabilities and tangible business outcomes for both technical and executive audiences
• Collaborate with engineering and product teams to ensure headless capabilities meet real-world utility implementation needs

• Serve as the product and implementation expert in customer-facing conversations at Director level
• Engage customers, partners, ISVs, SEs, and Professional Services teams to understand adoption challenges and drive successful outcomes
• Represent Salesforce at industry events, executive briefings, and partner forums as an E&U Cloud and Agentforce thought leader

• 10+ years in enterprise software, with deep experience in Salesforce Industries (Vlocity / E&U Cloud)
• Demonstrated hands-on implementation experience — ideally from Professional Services or Solutions Engineering with strong E&U vertical depth
• Proven track record designing, building, or deploying AI agent or automation solutions within enterprise or industry cloud contexts
• Strong understanding of E&U Cloud on Core data models, Omni Studio (OmniScripts, Flex Cards, Data Raptors), and business process libraries
• Ability to articulate Agentforce and Headless API value propositions clearly to both technical and non-technical audiences
• Proven ability to lead executive-level customer conversations on complex technical topics with clarity and credibility
• Self-directed, with the ability to manage multiple work streams, align…