Store Manager: Lead Sales, Operations, and Team

Position: Store Manager: Lead Sales, Operations, and Team Performance

Job Summary :

The Store Manager is responsible for the overall leadership, performance, and daily operations of the retail showroom. This role drives sales growth, ensures an exceptional customer experience, and leads a high-performing team while maintaining operational excellence, financial accountability, and compliance with company policies. The Store Manager sets the tone for a results-driven, customer-focused culture and is accountable for store profitability and long-term team success.

Benefits:

• Health insurance
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• Bonus based on performance
• Dental insurance
• Employee discounts

Store Manager



Job Summary :

The Store Manager is responsible for the overall leadership, performance, and daily operations of the retail showroom. This role drives sales growth, ensures an exceptional customer experience, and leads a high-performing team while maintaining operational excellence, financial accountability, and compliance with company policies. The Store Manager sets the tone for a results-driven, customer-focused culture and is accountable for store profitability and long-term team success.



Essential Duties and Responsibilities :

• Drive store sales to meet or exceed revenue, margin, and KPI targets, including conversion, average ticket, and protection plan performance
• Lead by example through active customer engagement, consultative selling, and supporting team members to close sales
• Recruit, develop, coach, and hold team members accountable for performance, fostering a high-performing and positive work environment
• Maintain strong leadership presence on the sales floor, ensuring consistent execution of customer experience standards
• Oversee all daily store operations, including staffing, scheduling, policy compliance, and safety standards
• Ensure showroom excellence through merchandising, product placement, display accuracy, and overall store presentation
• Monitor inventory, product flow, and coordination between warehouse, showroom, and distribution partners
• Oversee credit operations, accounts receivable, collections, and compliance with all regulatory requirements
• Manage financial performance, including P&L, payroll, expenses, cash handling, and deposits
• Execute marketing initiatives, promotions, and community outreach to drive traffic and brand awareness
• Ensure consistent execution of sales processes, team training, and customer engagement standards
• Serve as the primary escalation point for customer concerns, ensuring timely and professional resolution
• Adapt to changing business needs, adjust priorities, and step into operational roles as needed to support store success
• Perform other duties as assigned

Knowledge, Skills, Competencies and Abilities:

• Strong leadership, coaching, and team development capabilities
• Proven ability to drive sales performance and achieve financial targets
• Customer-focused mindset with a commitment to service excellence
• Knowledge of retail operations, merchandising, inventory, and store management practices
• Understanding of credit, collections, and regulatory compliance requirements
• Strong financial and business acumen, including P&L management
• Excellent communication, problem-solving, and decision-making skills
• High level of accountability, professionalism, and adaptability
• Ability to manage multiple priorities in a fast-paced retail environment

Required Qualifications :

• High school diploma or equivalent preferred; equivalent combination of education and relevant experience will be considered
• Prior Store Manager or senior retail leadership experience
• Proven track record of driving sales and managing store performance
• Experience with team leadership, coaching, and employee development
• Familiarity with credit/collections processes and compliance standards preferred
• Ability to work a flexible schedule, including evenings, weekends, holidays, and peak periods
• Willingness to work 45–50+ hours per week based on business needs
• Ability to lift or move up to 50 pounds as needed and support showroom operations
• Bilingual (English-Spanish) ability may be a plus based on specific store staffing needs

About Kimbrell’s Furniture:

At Kimbrell’s Furniture, our founder’s vision…