Income Maintenance Caseworker II

Income Maintenance Caseworker II

Within this position, employees are responsible for determining/re-determining applicant/client eligibility at Stanly County Department of Social Services for programs such as Medicaid, Work First Family Assistance, Food and Nutrition Services, etc. This employee will be expected to perform tasks such as interviewing clients to obtain required information, completing initial applications, verifying the information obtained, determining eligibility, or completing scheduled program reviews.

This employee must explain program(s) requirements and options and advise or refer clients to other programs.

We will accept work against applicants.

Responsibilities include:

• Interviews clients and/or collateral contacts to gather information, secure medical, work history, and other income information, and determine need and eligibility for human services.
• Responsible for verifying information and investigating discrepancies within the information.
• Assists clients in retaining public assistance benefits by updating information in client records and the state eligibility system.
• Follows policies and procedures related to eligibility determination and redetermination while maintaining an ongoing caseload.
• Responsible for documenting eligibility decisions, and retaining copies of client records, including financial, psychological, medical, vocational, and court records, in order to provide accountability for the expenditure of state and federal funding.
• Provides clients with information about the availability of services and refers them to appropriate agencies or community partners.

Skills required include:

• Good mathematical reasoning and computational skills.
• Ability to read, analyze and interpret rules, regulations and procedures.
• Ability to communicate with clients, the public at large and public officials to obtain data and explain regulations, rules and procedures.
• Ability to utilize the available time to organize and complete work within given deadlines.
• Ability to organize and manage multiple complex program activities.
• Ability to pay close and accurate attention to minutiae details.
• Ability to work under stress.
• Proficient computer and data entry skills are required.
• Ability to use good judgment and discretion as it relates to interpreting policies and procedures.
• Ability to be truthful, maintain high level of confidentiality and be seen as credible in the workplace.
• Ability to communicate in writing clearly and concisely.
• Ability to communicate effectively with others using the spoken word.

Minimum training and experience requirements for Income Maintenance Caseworker II:
One year of experience as an Income Maintenance Caseworker; or an equivalent combination of training and experience.

Additional requirements include:

• Must have a valid NC driver's license and reliable transportation.
• All applicants tentatively selected for this position will be required to submit to a urinalysis to screen for illegal drug use.
• A criminal records check and a driver's license check will be conducted.