Office Support Specialist, Sr

Office Support Specialist, Sr - Freeborn County

Full Time Permanent

Job Number: 616-24

Freeborn County Department Human Services

Under general supervision, provides work direction to other incumbents in the Office Support Specialist or Office Support Aide classifications. Provides administrative support to agency director and supervisors, or to a major program area in an agency. In some positions, incumbents may be required to know technical terminology or special software programs. Incumbents will often research and respond to issues that may have no immediate solutions within established procedures and guidelines.

The Office Support Specialist Senior and Program Specialist-DHS position is responsible for providing software support for multiple systems as well as general computer programs. This position acts as a liaison between the users and the State of Minnesota, oversees data integrity, designs, creates, runs, distributes, and follows up on reports to ensure workers' data is entered timely and accurately.

• Completes special projects, research, assigned program responsibilities and other complex assignments.
• Answers questions from the public regarding agency programs.
• Assists clients in completing program forms and may assist in processing applications for services.
• Reviews and selects mail to independently research and answer for agency managers or supervisors.
• Prepares agendas for county board meetings.
• Develops, implements and maintains office procedures and work systems to resolve existing problems or to respond to new systems or policies.
• Maintains administrative or fiscal data and prepares reports.
• Maintains adequate inventory of office supplies and forms required for agency operation.
• Provides other employees with information, assistance and services. Issues are often complicated and varied. Final answers require considerable research.
• Collects and analyzes data for administrative reports.
• Types correspondence and performs other support work for agency director and supervisors.
• Acts as liaison for social services agency with county human resources staff or merit system. Completes necessary personnel forms for submittal to county personnel office or merit system.

Merit System Minimum Qualifications

• Completion of a two‑year associate’s degree in, or related to, business, accounting, office management or information systems and one year related experience and/or training performing advanced, responsible office support. This experience may include the operation of computer software involving word processing, spreadsheets, databases and/or a variety of software packages and/or lead work direction.
• Or, a High School Diploma or GED and three years related experience and/or training performing advanced, responsible office support. This experience may include the operation of computer software involving word processing, spreadsheets, databases and/or a variety of software packages and/or lead work direction.
• An equivalent combination of education, training and experience which provides the required knowledge, skills, and abilities may be considered.

• One year of specialized training beyond high school.
• Three years relevant work experience.
• Or an equivalent combination of education, training and experience.

An Equal Opportunity and affirmative action Employer