Office Support Specialist and Program Specialist, Sr DHS

Office Support Specialist and Program Specialist, Sr.

- DHS

Job Category: Human Services

Requisition Number: OSSSR
001353

Posted: May 6, 2026

Position Type: Full-Time

Salary: $51,718 per year

Human Services Building
203 Clark Street W
Albert Lea, MN 56007, USA

The Office Support Specialist Senior and Program Specialist-DHS position is responsible for providing software support for multiple systems as well as general computer programs. This position acts as a liaison between the users and the State of Minnesota, oversees data integrity, designs, creates, runs, distributes, and follows up on reports to ensure workers data is entered timely and accurately.

• Coordinate, train, monitor, and support liaisons between State and end users for multiple State systems and programs.
• Design, run, distribute, and track reports; communicate with supervisors on tracking requirements and reporting concerns.
• Respond to end users’ questions daily, troubleshoot application problems, and appropriately escalates concerns.
• Coordinate closely with end users and supervisors to ensure tasks are completed and data is entered timely to meet agency, State, and Federal statutes and guidelines.
• Serve as liaison between State and end users for updates, application issues, and enhancement requests.
• Serve as system administrator, performing duties such as creating and maintaining end users, managing programs and services, and updating rates and settings.
• Oversee data integrity and delegate duties to other staff.
• Train new workers and develop and present ongoing training for updates, enhancements, and refreshers for all end users.
• Create, update, and alter document templates.
• Perform a variety of core or common duties and responsibilities shared by jobs assigned to the Office Support Specialist Senior classification series, including:
  • Record information, enter data, type documents, reports, forms, narratives, or correspondence; update and maintain departmental files and records on hard copy or electronically.
• Perform specialized or technical support functions within the office of assignment by applying rules, guidelines, and office techniques or procedures unique to the office, such as:
  • Oversee records management systems.
  • Comply with relevant data practices laws and requirements.
  • Install software applications; provide assistance and training to staff in applications; provide troubleshooting assistance in hardware or software operations.
  • Provide training and assistance to other staff, volunteers or others; orient new employees.

Must be able to work with confidential information.

• Knowledge,
  
  Skills and Abilities
  
  :
  • Knowledge of operations, policies and procedures of assigned department.
  • Knowledge of modern office support, accounting, office equipment operations and general business practices.
  • Ability to use computers and relevant software.
  • Effective oral and written communication skills.
  • Ability to work independently and accurately.
  • Skill in managing time and setting priorities.
  • Ability to handle a variety of typical assignments and problems under moderate supervision within standard operating procedures using moderate analytical ability.
  • Ability to maintain effective communication and relationships within the department, with other department, with other agencies and with the public.
• Education and Experience
  :
  • One year of specialized training beyond high school.
  • Three years relevant work experience.
  • Or an equivalent combination of education, training and experience.
• Equipment and Tools
  :
  • Office equipment and technology.
• Physical and Mental Requirements
  :
  This job typically requires sitting, standing, walking, feeling, manual dexterity, grasping, talking, hearing, typing, and seeing. Exposure to computer keyboards and video screens. This position is generally light-duty and may require exertion up to 20 pounds of force.
• Working Conditions
  :
  Work is performed in an office environment. Travel may be required to other facilities, meetings, training, etc.
• Competencies Common to All County Positions
  :
  • Develop, maintain a thorough working knowledge of, and comply with all departmental and applicable County policies…