Public Safety Telecommunicator

Public Safety Telecommunicator

The Public Safety Telecommunicator performs responsible communications work receiving, screening, prioritizing and processing emergency and non-emergency communications with the Sheriff's Office for services of law enforcement, fire, ambulance, medical helicopter, state patrol and related state and local agencies and services. Duties include operation of all dispatch equipment and numerous clerical/technical tasks recording and entering data conforming to data access and data privacy requirements.

Duties and Responsibilities

• Receives and evaluates communications including emergency/non-emergency phone calls, electronic communications, alarms, etc. Determines appropriate responder(s) and dispatches in accordance with guidelines, service area maps and type and urgency of call.
• Obtains relevant information from callers who may be under stress, angry, impaired, non-English speakers, in medical distress, or other situations requiring effective and calming communication.
• Maintains communication with callers and attempts to keep them calm and on the line while paging for assistance to necessary units and agencies.
• Operates and maintains the equipment of the Communication Center.
• Logs weather incidents and communicates with National Weather Servies
• Prioritizes and dispatches calls to the appropriate agencies while assisting with other programs. Patches talk groups and channels for necessary groups.
• Requests auto launch and request communication channels
• Transmits service requests to appropriate officer(s) or agency(s) and maintains communication with responders.
• Contacts tow companies and maintains tow sheet files
• Contact business keyholders when alarm companies call in alarms
• Contacts Red Cross and Salvation Army for local fire departments and duty officer
• Contacts street, water and park utilities when services are needed
• Contacts cell phone companies and other services to have pings on locations
• Contacts medical examiners when death occurs
• Contacts railroad companies when issues with railways
• Contacts judges to request assistance with signing search warrants
• Contacts Chaplain for assistance with death notifications, death scenes or transient assistance
• Enters and maintains information into local, state and federal databases ensuring accuracy and relevancy and adherence to system requirements and data privacy.
• Take information on daily burn permits.
• Monitors and acknowledges all emergency service units on duty including location, duty status, and activity status. Determines if status checks are required and whether to dispatch support.
• Controls access to private and confidential information within the computer files.
• Tests pagers, sirens, monitors and logs school and business fire drills in accordance with policy.
• Updates, maintains and logs all calls given to officers. Records and documents all events in hot calls such as high-speed situations and robberies.
• Completes and performs criminal background checks, license checks, or stolen property or missing persons by retrieving criminal history data from Federal and State resources, interpreting information, and distributing information in a timely manner.
• Checks probation status/ conditions and may contact probation agents as needed.
• Assists in the maintenance and updating of department files and records:
• Enters all stolen property and missing persons.
• Enters all warrants.
• Processes all warrants and completes warrant checks.
• Creates CIDS and will update data when available.
• Process animal control calls lost or at large animals
• Processes and maintains records for complaints for long grass, refuse, junk vehicles and parking
• Processes request for Gopher One
• Processes and enters gun permits
• Provides information to deputies regarding warrants by accessing computer files.
• Creates Initial Complaint Reports (ICR), assign activity codes and enter relevant data.
• Refer calls to on-call child protection worker as indicated and/ or contacts on-call cvcc when needed.
• Greet and assist office visitors and provide information and/or refer to appropriate person.
• May be assigned as Dispatch Communications Training Officer (DCTO) for new hires. Oversee work performed by trainees, document with Daily Observation Reports and make appropriate recommendations to supervisor.
• Responsible for the proper documentation of all activity of the public safety answering point.
• Create and maintain a training book to meet the needs of the Freeborn County Sheriff's Office Dispatch Center (Dispatch Communication Training Officers, only).
• Attend monthly training.
• Must auto page callback shifts.

While these are the primary focus of the position, we believe strongly in teamwork and employees will be called upon to perform a variety of duties as part of their role with the County.

Position Requirements

Knowledge,

Skills and Abilities

• Exceptional oral communication skills. Ability to speak clearly and distinctly and hear, record and transmit information accurately.
• Considerable ability to communicate effectively with a wide…