Technical Services Manager

The Services Manager / Product Development Specialist role is pivotal in driving business development, collaborating with sales, product management, technical services, brokers, distributors, and customers. This role provides technical support, application development expertise, and technical information while working cross-functionally across the organization.

• Drive business development with increased sales revenue and margin for target markets in concert with the Director of Sales.
• Train brokers, distributors, and other business development partners on product line, operating capabilities, and target markets.
• Lead product development and new product pipeline initiatives to support target market range.
• Develop marketing strategy and customer-facing communications including collateral, electronic media, and trade show participation.
• Identify potential market trends, growth opportunities, partnerships, and products to target along with plans developed collaboratively with the Director of Sales.
• Forecast product mix and support product/customer development activities.
• Work with customers to drive projects supporting development needs and manage reporting activity within BRM opportunity and product areas.
• Attend industry relevant trade shows and conferences.

• Work across customer R&D, Operations, Purchasing, and Production teams to provide total solution packages for commercial projects.
• Work with Quality, Regulatory, and Customer Service to facilitate customer approval processes.
• Support customers by providing technical support and application expertise.
• Demonstrate exceptional teamwork and customer service while fostering strong communication.

• Bachelor’s degree in a science discipline (Food Science preferred) or related field required.

• Minimum of 3 years of food ingredient development and/or application experience.
• Application of scientific background (Vocational, Chemical, or Food and Nutrition Science).
• Experience in formulating spray dried products is considered a plus.

• Knowledge of food processing, specifically spray dried processes, raw materials, industry, and technologies.
• Strong collaboration skills with customers in product formulation, technical development, and application technologies.
• Proven record of initiating, planning, and implementing technical projects within budget and timelines.
• Demonstrated experience leading and managing product and technical development.
• Experience with spray dryer technology and specialty spray dried food products.
• Good analytical skills and scientific approach.
• Ability to analyze data and write customer reports.
• Acquainted with ERP systems and Microsoft Office.

• Work is performed in a typical office and laboratory environment.
• Some travel may be required (approximately 25%).
• Proper use of PPE may be required when exposed to production and laboratory facilities.