Guest Services Team Member - Sand Mountain Park & Amphitheater

GUEST SERVICES TEAM MEMBER - Sand Mountain Park & Amphitheater

Sports Facilities Management, LLC

LOCATION:

Albertville, AL

DEPARTMENT: GUEST SERVICES

REPORTS TO:

GUEST SERVICES COORDINATOR

STATUS: PART-TIME (NON-EXEMPT)

Sand Mountain Park & Amphitheater is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Albertville, AL. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

Sand Mountain Park & Amphitheater is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper‑growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team‑oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

The Guest Services Team Member is expected to provide world‑class customer service to all visitors and always displays a vast amount of knowledge of the facility's programs and offerings. In addition, this position will also provide registration, membership and scheduling support with a variety of clerical activities and related tasks.

• Provide world class care within our child watch team
• Directly aligns with the venue's Mission Statement and Core Values
• Helps ensure every guest/member receives a Warm Welcome and a Fond Farewell during their visit
• Assists with inbound and outbound phone calls while consistently delivering our Customer Experience Standards
• Assist Guest Services Coordinator with member enrollment, check in and relations
• Cultivate an environment of world‑class guest service with enthusiasm to all visitors, members and customers
• Register guests for memberships, day‑passes, leagues, camps, clinics, drop‑ins, etc.
• Be knowledgeable about prices, programming and the daily venue schedule
• Maintain confidentiality with guest and Team Member information
• Resolve all guest concerns and complaints and/or direct to appropriate Manager
• Assist with developing the Summer Day Camp and Child Watch programming
• Assist with scheduling and coordinating all facility events and parties
• Ensure all party details are executed as planned, tracked with detailed and organized files
• Ensure all birthday parties are being executed in every aspect according to the venue standards
• Additional tasks assigned by management

• A strong passion for serving
• Proficient administration skills
• Proven ability to learn new software programs
• Proven success in managing multiple tasks at one time
• Experience and success in customer service, leadership and organization
• Action‑oriented personality with a 'get it done' attitude and proficiency for efficiency

• Flexible work schedule (e.g., nights, weekends, holidays, and long hours) and regular attendance necessary
• Excellent communication skills, both verbal and written
• Ability to maintain focus in a high‑volume, fast‑paced environment
• Must be detail‑oriented and have outstanding organizational skills
• Ability to remain calm and focused in difficult and stressful situations
• Must be respectful and friendly to our athletes, members, guests, visitors, spectators, leaders, and fellow Team Members
• Commitment to the safety and wellbeing of others

• Must be able to lift 20 pounds waist high
• May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop, or bend
• Will be required to operate a computer
• Facility has intermittent noise