Supervisor, Retail, Retail Sales

Supervisor – Store Leadership

Kate Spade New York seeks a Supervisor to create a customer‑first, high‑energy sales environment with exceptional floor supervision, driving store productivity and profitability.

• Sales & KPIs: Drive personal sales performance while leading the team to achieve sales and KPI targets; analyze metrics and implement best practices to improve results and efficiency.
• Client & Service Excellence: Build client relationships through proactive outreach and Kate Spade service standards; ensure exceptional in‑store and after‑sales experiences; lead proactive outreach to drive repeat business and VIP retention.
• Leadership & People Development: Coach team on goals and performance; support recruitment, onboarding, role‑modeling, and ongoing training; provide feedback to store leadership on individual performance and development needs; foster an inclusive, equitable, and diverse culture.
• Operational Excellence & Compliance: Perform and supervise opening/closing procedures: cash handling, bank deposits, register operations, and securing the facility; accurately process POS transactions and inventory functions; keep an organized stockroom and direct timely replenishment.
• Omni‑Channel, Digital & Data: Drive omni‑channel and virtual selling initiatives, including live‑stream shopping; promote brand‑safe social media engagement; lead customer data capture to grow loyalty and repeat purchases.

• 2+ years of experience in a retail service environment in a management or floor leadership role (luxury/premium or comparable retail preferred).
• Strong written and verbal communication skills; detail‑oriented, proactive, and able to multi‑task and prioritize effectively.
• Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook; social media literacy and understanding of platform trends.
• Comfort with omni‑channel/virtual selling tools and clienteling systems; strong English language proficiency (for EU).
• Ability to lift at least 25lbs regularly, up to 50lbs occasionally, and to climb, bend, kneel, and maneuver the sales floor and stockroom.
• Flexible schedule to meet business needs, including nights, weekends, peak busy season, and high‑traffic retail days (including public holidays).

Base Pay Range: $16.00–$24.75 per hour. Benefits include medical, dental, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.

Kate Spade New York is an equal‑opportunity and affirmative‑action employer. All employment decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, citizenship, disability, marital status, military status, pregnancy, or any other legally protected basis. Americans with Disabilities Act accommodations will be provided as required.