Office Support Clerk; HCA​/DDSD

This job posting may be used to fill multiple vacancies.

Interviews are anticipated to be conducted within two weeks of closing date.

• Be a primary point of contact for applicants, family members, advocates, providers, and other stakeholders seeking services through the Developmental Disabilities Supports Division (DDSD) Home and Community Based Services (HCBS).
• Provide customer service and administrative support to the Pre‑Service Intake Bureau (PSIB), Central Registry Unit, and PASRR programs by assisting applicants through the allocation and application process, preparing and maintaining program documentation, managing data entry and records, coordinating office operations, and supporting statewide staff with travel across the state.
• Support the division's Abuse, Neglect, and Exploitation (ANE) prevention efforts by identifying and reporting concerns in accordance with established policies and procedures.

• Provide timely, professional, and courteous customer service to applicants, family members, advocates, providers, and other stakeholders by responding to telephone calls, e‑mail, and other inquiries.
• Serve as a resource for information regarding DDSD programs, services, and available supports, assist visitors and callers by addressing questions or directing them to appropriate staff, and guide applicants through the application and allocation processes both in person and by telephone.
• Provide administrative support to the Pre‑Service Intake Bureau (PSIB), Central Registry, and PASRR Units by preparing, processing, and distributing program correspondence, including Letters of Interest, PFOCs, Allocation Letters and packets, Closure Warning Letters, and Closure Letters. Maintain accurate records, ensure timely completion of required documentation, and serve as the primary point of contact for data entry and maintenance of allocation information.
• Monitor and update applicant records in accordance with established program requirements and procedures.
• Support statewide PSIB staff by coordinating office operations, managing inventory and office supply orders, maintaining office equipment, processing incoming and outgoing mail, operating the postage machine, and performing scheduling, document preparation, filing, and other administrative functions as needed.

• Experience with administrative support activities.
• Excellent verbal and written communication skills and organizational skills with strong attention to detail.
• High level of expertise with Excel, Microsoft Word, and other database systems.

No prior experience or training required.

Must possess and maintain a valid New Mexico Driver's License.

Must possess and maintain a current Defensive Driving Course Certificate from the State of New Mexico or must pass and receive a Defensive Driving Course Certificate as a condition of continued employment within 45 days of employment.

Travel may be required with some occasional overnight stays.

Successful completion of the Health Insurance Portability and Accountability Act (HIPAA).

Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and phone usage. Some sitting, standing, bending, and reaching may be required. Direct client interaction and some travel may be required.

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For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.

This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.