Office Assistant​/Client Services

Client Support & Operations Assistant

Senior Helpers is a growing in‑home care agency serving seniors and their families.

We’re looking for a dependable, customer‑service‑driven Client Support & Operations Assistant to help manage phones, billing support, and day‑to‑day operational gaps as we continue to scale.

This role is ideal for someone who thrives in fast‑paced environments, enjoys helping people, and can adapt to changing needs throughout the day.

Phone & Client Support (Primary Focus)

• • Answer incoming calls from clients, caregivers, and referral partners
  • De‑escalate concerns, listen empathetically, and route calls appropriately
  • Serve as a reliable “first line” support so schedulers and leadership can stay focused
  • Provide coverage through 5:00 PM on assigned days

Billing & Payroll Support (10–15 hrs/week, varies)

• • Assist with billing and payroll tasks including:
    • Declined payments
    • Long‑term care (LTC) insurance follow‑ups
    • Deposits, refunds, and basic payment issues
  • Work closely with leadership to resolve issues efficiently

Operational Gap Coverage

• • Step in when team members are out or overloaded
  • Assist with light scheduling support when needed
  • Transfer calls appropriately to HR, Nursing, Scheduling, or Leadership depending on the situation

Flexible Weekend Support

• • Availability to support phones or urgent issues on weekends
  • Schedule is flexible and planned in advance when possible

• • Strong customer service and communication skills
  • Comfortable handling phones and difficult conversations
  • Organized, calm under pressure, and adaptable
  • Basic comfort with billing, payments, or administrative work (training provided)
  • Ability to triage issues and know when to elevate
  • Experience in healthcare, home care, or customer support is a plus (but not required)

• • Mix of scheduled hours and flexible support as needed
  • Competitive hourly pay based on experience
  • Opportunity to grow into other departments (HR, Scheduling, Operations) over time

• • Supportive leadership team
  • Mission‑driven work helping seniors and families
  • Flexible schedule
  • Real opportunity to grow as the company expands
  • Health Insurance + 401K