Service Coordinator- Power Systems

Service Coordinator
- Power Systems

Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner's reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner.

Benefits include:

• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
• Medical, dental, and vision insurance
• Life and AD&D Insurance
• Retirement Plans - 401K eligible employees can receive a company contribution up to 7%
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• CEFCU
  - Citizn - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
• Additional Benefits include:
  Supplemental life Insurance, Critical Illness + Accidental Insurance,  and discounted employee phone plans.

The Service Coordinator administers the Service work order process for Power Systems Service Department in a manner that reflects the company's vision of working as "One Professional Team."

Pay rate: $26.08-$42.83 hourly. Pay rate is dependent upon education & experience.

Essential Functions:

• Reviews and invoices work orders assuring that all aspects of the work order are correct (parts, labor, miscellaneous, notes, warranty codes, and purchase orders)
• Verifies and enters technician time cards daily as needed
• Receives invoicing from other dealerships and vendors and forwards for payment
• Provides completed service reports, fluid analysis reports, and all required documentation to customers as needed
• Closes all work orders within allotted time or less from last day of labor
• Maintains WIP at less than 60 days
• Maintains technician service truck vehicle records
• Maintains accurate service records
• Provides the Wagner Equipment Warranty department accurate service records
• Provides the Wagner Equipment A/P – A/R department accurate invoicing records
• Works with the Wagner Equipment Fleet Department to maintain accurate service truck records
• Is accessible to all Power Systems personnel for personal contact in order to maintain efficient work flow
• Promotes additional Wagner services to customers as needed
• Applies a basic knowledge of engines and EPG applications
• Other duties as assigned by manager

Required

Education and Experience:

• High School Diploma or GED
• 3+ years' experience with electrical power generators
• 3 years administrative/clerical experience
• 3 years customer service experience
• 1 years sales experience

Physical Demands &

Competencies:

• Standing, walking, talking, sitting, use of hands & hearing
• Sedentary work that primarily involves sitting/standing but may require occasionally lifting and/or moving up to 25 pounds
• Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
• Safety & Product Knowledge
• Basic knowledge of Microsoft Access
• Intermediate knowledge of Microsoft Word and Excel

Work Environment:

• Noise:
  Moderate
• Indoors

Travel Requirements:

• Up to 25%

Other Duties:

Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.