Service Coordinator- Power Systems

Overview

The Service Coordinator administers the Service work order process for the Power Systems Service Department, aligning with the company’s vision of working as a unified professional team.

Pay rate: $26.08 - $42.83 hourly, dependent on education and experience.

700 Wagner Ct. SE, Albuquerque, NM 87105, USA

• Paid Time Off (PTO) Plan – up to 96 hours of PTO in the first year plus 8 company paid holidays
• Medical, dental, and vision insurance
• Life and AD&D insurance
• Retirement Plans – 401K with company contribution up to 7%
• Tuition reimbursement
• Employee assistance program (EAP)
• Access to CEFCU-Citizen banking services, including payroll deductions, savings, loans, VISA card, and more
• Additional benefits: supplemental life insurance, critical illness, accidental insurance, , and discounted employee phone plans

• Review and invoice work orders, ensuring accuracy in parts, labor, miscellaneous items, warranty codes, and purchase orders
• Verify and enter technician time cards daily as needed
• Receive invoicing from dealerships and vendors, forwarding for payment
• Provide completed service reports, fluid analysis reports, and all required documentation to customers
• Close all work orders within allotted time or sooner from the last day of labor
• Maintain work in progress (WIP) below 60 days
• Maintain technician service truck vehicle records and accurate service records
• Provide the Warranty department with accurate service records
• Provide the A/P – A/R department with accurate invoicing records
• Collaborate with the Fleet Department to maintain accurate service truck records
• Remain accessible to all Power Systems personnel for efficient workflow
• Promote additional services to customers as appropriate
• Apply basic knowledge of engines and EPG applications
• Perform other duties as assigned by management

• High School Diploma or GED
• 3+ years of experience with electrical power generators
• 3 years of administrative/clerical experience
• 3 years of customer service experience
• 1 year of sales experience

• Standing, walking, talking, sitting, use of hands & hearing
• Sedentary work that may require occasionally lifting or moving up to 25 pounds
• Data entry, telephone use, reading/writing, reasoning, organizational, communication, and math skills
• Safety & product knowledge
• Basic knowledge of Microsoft Access
• Intermediate knowledge of Microsoft Word and Excel

• Noise:
  Moderate
• Indoors

• Up to 25%

The job offer is contingent upon required pre‑employment screenings, which may include background checks, drug/alcohol testing, fit‑for‑duty testing, and other job‑related tests.

This description is not comprehensive; duties and responsibilities may change without notice.

Wagner Equipment Co. is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, review the Know Your Rights notice from the Department of Labor.