Parts & Service Clerk

Job Category: Administrative & Professional

Requisition Number: PARTS
006007

• Posted:
  July 1, 2026
• Full-Time

Showing 1 location

$18.00 - $30 per hour (rate depends on education and experience)

The Parts and Service Clerk supports Parts and Service Department sales and operational functions by working with internal employees and customers in a manner that reflects the company’s vision of working as “One Professional Team.” Depending on the location, the clerks will perform some or all of the following functions.

• Prepares and enters orders
• Enters hose rebuild information as required
• Approves invoices as required
• Expedites back orders from Caterpillar as required
• Prepares miscellaneous reports and graphs as required
• Assists in the distribution of computer generated reports and all daily mail
• Files discrepancy claims with all vendors and insures accurate claim settlements
• Prepares Caterpillar and management reports
• Provides back‑up support for answering Parts Department phones, forwarding the phone to the proper person, or entering a Parts order for the customer
• Provides general clerical and staff support for Parts Management and Service Manager as required
• Opens, tracks, and inputs data to work orders
• Maintains work order fields, including detailed maintenance of notes, parts, labor, etc.
• Maintains records, logs, and files
• Documents approval/disapproval of repairs
• Enters, reconciles, and pays bills, including P‑card and cash expenses
• Creates, checks, and mails invoices and reports
• Reviews work in progress reports to assure jobs are open no longer than needed
• Other administrative tasks as needed
• Provides back‑up for various inventory control procedures
• Provides back‑up support for other parts department functions
• Receives customer calls and walk‑in customers, obtaining all pertinent information needed to assist
• Verifies stock tags
• Assists novelty customers, where required
• Assists with vendor returns
• Other duties as assigned by manager

• High School Diploma or GED
• Prior experience in a Parts Department preferred
• 1+ years administrative/clerical experience
• 1+ years customer service experience

• Data entry, telephone, reading/writing, reasoning, organizational, communication & math skills
• Safety knowledge
• Basic knowledge of Microsoft Word and Excel

None

• Noise:
  Quiet
• Environment:
  Indoors

• Talking, sitting, use of hands & hearing
• Ability to kneel or squat
• Ability to push or pull up to 50 pounds
• Medium work that requires lifting and/or moving up to 47 pounds or more

Job offers are contingent upon all required pre‑employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job‑related tests/screenings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.