Parts & Service Clerk

Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development, and an environment that encourages growth under the company’s reputation for excellence. We provide excellent benefits and the tools you need to maximize your potential and advance your career.

Pay Range: $18.00 - $30 per hour (Pay rate is dependent on education and experience.)

• Paid Time Off (PTO) Plan – up to 96 hours of PTO in your first year + 8 company paid holidays
• Medical, dental, and vision insurance
• Life and AD&D insurance
• Retirement Plans – 401(k) and Roth 401(k) with company contribution up to 7%
• Tuition reimbursement
• Employee Assistance Program (EAP)
• CEFCU member benefits (payroll deductions, savings, loans, VISA card, and more)
• Additional benefits:
  Unum supplemental life insurance, Aflac Critical Illness & Accidental insurance, , and discounted employee phone plans

• Prepare and enter orders
• Enter hose rebuild information as required
• Approve invoices as required
• Expedite back orders from Caterpillar as needed
• Prepare miscellaneous reports and graphs as required
• Assist in distribution of computer‑generated reports and daily mail
• File discrepancy claims with vendors and ensure accurate settlements
• Prepare Caterpillar and management reports
• Provide back‑up support for Parts Department phone calls and order entry
• Offer general clerical and staff support for Parts Management and Service Manager as required
• Open, track, and input data to work orders; maintain detailed notes, parts, labor, etc.
• Maintain records, logs, and files
• Document approval/disapproval of repairs
• Enter, reconcile, and pay bills, including P‑card and cash expenses
• Create, check, and mail invoices and reports
• Review work‑in‑progress reports to ensure jobs remain open only as long as needed
• Perform other administrative tasks as needed
• Provide back‑up for inventory control procedures and other Parts Department functions
• Receive customer calls and walk‑in customers, obtaining all pertinent information
• Verify stock tags
• Assist novel customers when required
• Assist with vendor returns
• Other duties as assigned by manager

• High School Diploma or GED
• Prior experience in a Parts Department preferred
• 1+ years administrative/clerical experience
• 1+ years customer service experience

• Data entry, telephone, reading/writing, reasoning, organizational, communication & math skills
• Safety knowledge
• Basic knowledge of Microsoft Word and Excel

• Talking, sitting, use of hands & hearing
• Ability to kneel or squat
• Ability to push or pull up to 50 pounds
• Medium work requiring lifting and/or moving up to 47 pounds or more

Job offers are contingent upon all required pre‑employment screenings, which may include background checks, drug/alcohol testing, fit‑for‑duty testing, and any other job‑related tests or screenings.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.