Claims Administration Intern: Data Entry & Imaging

Claims Administration Intern

Department:
Claims Administration

Reports to:

Claims Administration Supervisor

The Claims Administration Intern will play a crucial role in maintaining efficient operations within a high-volume, fast-paced environment. The primary responsibilities will involve administrative support tasks including scanning, importing documents, data entry, responding to internal and external customer requests and managing various other claims-related processes. The Claims Administration Intern will perform other clerical and administrative duties to help ensure smooth workflow and productivity.

• Sort, scan, classify incoming documents, ensuring accurate data entry and seamless integration into our software systems.
• Prepare and scan documents into the imaging system, providing quality assurance for all documents scanned.
• Coordinate accommodations for injured workers.
• Enter new First Reports of Injury information accurately into claim system.
• Contact insured or other involved individuals to obtain any missing claim information.
• Copy and organize large volume files for transmission to legal counsel or others as appropriate.
• Create provider letters.
• Create files for Nurse Case Managers.
• Other related duties as assigned by supervisor.

Education

• Pursuing a bachelor’s or master’s degree.

Experience

• You’re highly motivated and you work well in a close-knit, collaborative environment.
• You know how to use information technology, data and other resources to identify solutions and innovations.

Required Skills/Abilities

• Highly motivated individuals that work well in a team environment.
• Think strategically and critically.
• Leverage information technology, data and other resources to identify solutions and innovations.
• Hold a strong desire and curiosity to learn the insurance business.
• Demonstrate and develop excellent written, verbal and interpersonal communication and professional skills.
• Are compatible with New Mexico Mutual's Corporate Values.

Specialized Knowledge, Licenses, Etc.

• Demonstrated proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Values And Mission

• Adheres to New Mexico Mutual’s values and mission by demonstrating Service Excellence, Trust, Ownership, One Team and Boldness in thought and action.

Positive Attitude

• Develops and maintains positive working relationships with team members, customers, coworkers and Management by demonstrating effective communication and collaborative skills.

• NEW MEXICO MUTUAL maintains general office conditions with light demands.
• Employees of NEW MEXICO MUTUAL adhere to all safety rules and regulations including building security.
• Employees participate in ensuring safe and efficient operating conditions that safeguard employees and facilities.
• NEW MEXICO MUTUAL maintains a drug free environment; drug testing prior to employment as well as upon a work-related accident.
• Exposure to VDT screens.