Operations Support Associate – Public Program Division

This is a rare chance to secure a stable, full-time government support role in NE Albuquerque at $19/hour with a contract guaranteed through June 2027. You'll run a quiet, professional front office where your work truly matters to your local community every single day.

You will be stepping into a vital role within a specialized state agency team tasked with evaluating medical eligibility for federal public benefit claims. This dedicated division operates at the intersection of healthcare and community support, working under a direct federal partnership to ensure that New Mexico residents living with significant physical or psychological conditions receive the essential financial and employment assistance they qualify for.

• Greet all visitors, clients, and stakeholders with a high degree of professionalism; accurately assess their needs and direct them to the appropriate personnel or resources.
• Efficiently answer, screen, and route high-volume incoming calls utilizing a multi-line phone system, ensuring minimal wait times and accurate message delivery.
• Serve as a primary line of defense for office safety by monitoring visitor access, managing sign-in logs, and adhering strictly to agency security protocols.
• Provide clear, accurate, and compliant general information regarding agency services and procedures to the public.

• Coordinate distribution of all incoming and outgoing mail, packages, and time-sensitive correspondence.
• Perform core secretarial functions, including high-volume copying, faxing, scanning, and the assembly/stuffing of bulk mailings.
• Obtain, organize, and disperse internal documentation to support various departmental workflows.
• Conduct targeted records inquiries and information verification as assigned by management.

• Execute precise, high-speed data entry and maintain immaculate electronic records within proprietary agency databases.
• Utilize the Microsoft Office Suite (Word, Excel, Outlook) to generate reports, track data, and draft correspondence.
• Operate and troubleshoot standard office equipment, including networked computers, high-speed copiers, and digital fax systems.

• Proven track record in office administration, clerical operations, or a fast-paced reception environment.
• Strong proficiency in computer data entry, information systems management, and Microsoft Office applications.
• Demonstrated experience providing elite customer service and communicating effectively with diverse populations, often in sensitive or high-stress situations.
• Foundational knowledge of modern records management techniques, data privacy, and filing procedures.
• Compliance:
  Must be able to successfully pass a rigorous federal background investigation.

• Fluency in both English and Spanish (written and verbal) is highly preferred.
• Previous experience working within local, state, or federal government environments or medical/disability services is a distinct advantage.

• Role Type: Full-Time Contract
• Compensation: $19.00 / hour
• Duration: Immediate Placement (ASAP) through June 30, 2027, pending federal background check
• Schedule: Full-time hours (Standard business hours, Monday – Friday)
• Location: 100% Onsite (Albuquerque, NM 87109)

• Excellent medical health, dental & vision insurance at 60 days
• Our employees may choose to participate in a 403(b) retirement plan
• Qualified applicants with chronic medical conditions and/or disabilities receive priority placement
• We pay weekly through direct deposit
• In business since 1994 and thousands of job placements

All employment offers are contingent on the successful completion of a pre-employment criminal background check, in compliance with all applicable federal and state laws.

Applicants for employment with Peak Performers must possess work authorization that does not require sponsorship for a visa now or in the future.

Peak Performers is an equal opportunity employer and will consider all applicants without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.