Student Services Center Specialist

Job Details

• Job Location:
  
  Rio Rancho, NM 87124
• Position Type:
  Full Time
  -Reg
• Education Level: Bachelor's Degree
• Salary Range: $39,020.80 Salary
• Travel Percentage:
  Up to 25%
• Job Category:
  Staff

SUMMARY: The incumbent in this position shall provide excellent customer service in supporting the needs of all NMHU students and work closely with other employees and students in a collegial, cooperative environment as well as comply with all NMHU policies and regulations. The position will work with general student records and must be able to perform all duties in a professional manner and maintain confidentiality of all University and student records.

Additionally, this position serves as an advisor/liaison to proactively work with NMHU front line offices to solve student issues related, but not limited to:
Financial Aid, Scholarships, Human Resources, Registrar, Admissions, Graduate, Business Office, and Center (as necessary) matters.

• Utilize Internet Native and Self-Service Banner on a regular basis to process necessary actions to support Business Office, Financial Aid, Registrar, and advisement, etc. functions.
• Support recruitment efforts.
• Maintain accurate records of student and prospective student interactions while maintaining student record confidentiality in accordance with federal regulations.
• Maintain timely, positive communication between the University, students, and prospective students via telephone, emails, social media, etc.
• Advocate for students and serve as liaison to multiple functional areas of the University.
• Engage in professional development activities.
• Maintain regular attendance. Perform other job-related duties as assigned.

• Support students with scholarship application procedures and deadlines.
• Support student needs related to consortium agreements with visiting institutions.
• Support VA Certifying Official in the coordination and maintenance of VA files, as necessary.
• Participate in Office of Financial Aid and Scholarships departmental meetings, as necessary.

• Understand, advise, and process, as necessary, new student applications for admission, transcript requests/submissions, etc.
• Support NMHU recruitment efforts.
• Participate in Office of Admissions and Recruitment departmental meetings, as necessary.

• Assist new students in accessing and utilizing Self-Service Banner, student email, Degree Audit, and navigating the NMHU website online docs, etc.
• Understand, advise, and coordinate student registration, appeals, VA paperwork, applications for degree, transcript requests/submissions, prerequisites, permission requirements, etc.
• Coordinate with Registrar on student record updates.
• Participate in Registrar departmental meetings, as necessary.

• Advise transfer students on transfer process, basic transfer evaluation, educational options, and program articulation or transfer agreements with partner schools.
• Assist with Orientation.
• Refer students to appropriate faculty member, Chair or Dean, when necessary.
• Support academic programs in student progress.
• Understand and advise on MOUs and articulation (transfer) agreements with partner schools.
• In coordination with faculty advisor, assist students with appropriate paperwork such as course substitutions, programs of study, oral packets, Independent study, etc.
• Participate in academic program departmental meetings, as necessary.

• Baccalaureate Degree in any discipline. Baccalaureate may be substituted with a minimum of five years’ experience in at least two of the functional areas listed in Duties and Responsibilities.
• Experience:
  
  Two (2) years’ higher education experience in administrative work.

None specified.

• Demonstrate respect for all individuals and sensitivity to cultural and language differences.
• Knowledge and proficiency with Microsoft Office (Word, Excel, Publisher, PowerPoint, Outlook, etc.)
• Knowledge of applicable University policies and procedures.
• Considerable knowledge of English grammar and spelling with excellent proofreading skills.
• Ability to work with sensitive, confidential data and records.
• Knowledge of general office practices and procedures.
• Ability to maintain effective working relationships. Skilled typist and knowledge of proper phone etiquette.
• Ability to create presentations and community both orally and in writing at a high level.
• Ability to utilize independent judgment.
• Excellent interpersonal communication.
• Ability to work with minimal direction and supervision.
• Ability to exercise patience and maintain composure during stressful situations.

• Repetitive hand motions and prolonged use of computer.
• Must occasionally lift and/or move up to forty pounds.
• Sitting for extended periods of time.
• Kneel, bend, reach, and stoop.
• Walking for extended periods of time.

• Work is performed in a typical interior/office work…