Guest Services Support

Student Intermediate Level

Working Title:

Guest Services Support

Pay: $14.00-$16.00 Hourly

Campus:
Main - Albuquerque, NM

Department:
Food Services (074B)

Employment Type:

Student Employment

Student Type:
Student Employment

Status:
Non-Exempt

Background Check Required

Position Summary:

UNM Food, Lobo Card Office, and the University Club are seeking a student employee to serve as a Guest Services and Event Assistant. This position will interact with customers, clients, and staff members in all three departments on a regular basis with a focus on operations and events at the University Club at The Championship Golf Course. A successful candidate will be someone with strong customer service skills, a friendly demeanor, excellent attention to detail, and a flexible schedule.

Evening and weekend hours may be necessary depending on the event schedule.

Duties and responsibilities may include, but are not limited to, the following:

• Assisting the University Club manager with daily operations and special event planning for members.
• Delivering excellent customer service to faculty, staff, and students in each interaction.
• Giving tours of the event space.
• Scheduling events within our event management software.
• Answering phone call and email inquiries about renting meeting rooms or event space.
• Assisting clients and coordinating schedules with event planning logistics, catering, and on-site event coordination.
• On-site facilitation of events ensuring that event operations are in accordance with event goals and objective; maintains relationships with attendees and resolves or manages the resolution of issues and problems as they arise.
• Plans, schedules and coordinates logistical activities for special events, which may include arrangements for registration, meeting facilities, food services, audio visual equipment with the client contact.
• Maintains records, reports, and conference and special event files as required in Excel, Word or PowerPoint.
• Assist with administrative duties for multiple departments.
• Assisting UNM Food with inventory management, vending solutions, and other various special projects.
• Ability to manage multiple tasks, adhere to a dependable schedule, and communicate scheduling needs in a timely manner.

Minimum Qualifications:

Equivalencies not found for this position

Preferred Qualifications:

Minimum Qualifications Current student enrolled at the University of New Mexico Ability to interact with students, faculty, and guests Ability to answer phones and emails proficiently Flexible scheduling including weekends and evenings Preferred Qualifications Familiarity with Microsoft 365, particularly Outlook Proficient in Microsoft Office

Application Instructions:
Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application. Please attach resume and fall class schedule

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.