Office Support Clerk (HCA​/CSSD #80247

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Job Requirements & Classification

Description:

This job posting may be used to fill multiple vacancies.

Interviews are anticipated to be conducted within two weeks of closing date.

• Every New Mexican has access to affordable health care coverage through a coordinated and seamless health care system.

• We ensure that New Mexicans attain their highest level of health by providing whole-person, cost-effective, accessible, and high-quality health care and safety-net services.

• Leverage purchasing power and partnerships to create innovative policies and models of comprehensive health care coverage that improve the health and well‑being of New Mexicans and the workforce.
• Achieve health equity by addressing poverty, discrimination, and lack of resources, building a New Mexico where everyone thrives.
• Implement innovative technology and data‑driven decision‑making to provide unparalleled, convenient access to services and information.
• Build the best team in state government by supporting employees' continuous growth and wellness.

The Office Support Clerk will:

• Provide specialized high-level clerical support to the Child Support Services Division (CSSD) field office.

The Office Support Clerk is responsible for:

• Applying knowledge of systems, processes and procedures, and federal time frames;
• Opening and sorting mail daily;
• Answering customer service phone calls;
• Acknowledging payments into CSES system;
• Processing payment transmittal and payments into Wells Fargo bank.

• Child Support Services Division (CSSD) field office management and staff;
• Parties of child support cases.

The Ideal Candidate has experience:

• Performing a variety of clerical duties such as filing, typing, data entry, word processing, and using computer software applications;
• Researching information;
• Coordinating clerical operations.

No prior experience or training required.

• Must possess and maintain a valid Driver's License.
• Must obtain a Defensive Driving Certificate.
• Employment is subject to a pre‑employment criminal background investigation and is conditional pending results.

Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and phone usage. Some sitting, standing, bending, and reaching may be required. Direct client interaction and some travel may be required.

This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.