Student Support Specialist

Job Details

Job Location:

Rio Rancho, NM 87124

Position Type:
Full Time
-Reg

Education Level: Bachelor's Degree

Salary Range: $45,510.40 - $63,077.57 Salary

Travel Percentage:
Up to 50%

Job Category:
Staff

The incumbent in this position shall provide excellent customer service in supporting the needs of all NMHU students and work closely with other employees and students in a collegial,cooperative environment as well as comply with all NMHU policies and regulations. This position will work with general student records and must be able to perform all duties in a professional manner and maintain confidentiality of all University and student records.

Additionally, this position serves as an advisor/liaisonto proactively work with NMHU front line offices to solve student issues related, but not limited to:
Financial Aid Scholarship,Human Resources, Registrar, Admissions, Graduate, Business Office,and Center (as necessary) matters.

• Utilize Internet Native and Self-Service Banner on a regular basis to process necessary actions to support Business Office, Financial Aid, Registrar, and advisement, etc. functions.
• Support recruitment efforts;
• Maintain accurate records of student and prospective studentinteractions while maintaining student record confidentiality in accordance with federal regulations;
• Maintain timely, positive communications between the university, students, and prospective students via telephone, email, social media, etc.;
• Advocate for students and serve as liaison to multiple functional areas of the university;
• Engage in professional development activities;
• Maintain regular attendance;
• Perform other job related duties as assigned.

• Support students with scholarship application procedures and deadlines;
• Support student needs related to Consortium Agreements withvisiting institutions;
• Support VA Certifying Official in the coordination and maintenance of VA files, as necessary;
• Participate in Office of Financial Aid and Scholarshipsdepartmental meetings, as necessary.

• Understand, advise, and process, as necessary, new studentapplications for admission, transcript requests/submissions,etc.;
• Support NMHU recruitment efforts;
• Participate in Office of Admissions and Recruitment departmentalmeetings, as necessary.

• Assist new students in accessing and utilizing Self-Service Banner, student email, Degree Audit, and navigating the NMHUwebsite online docs, etc.;
• Understand, advise, and coordinate, student registration, appeals, VA paperwork, applications for degree, transcriptrequests/submissions, pre-requisites, permission requirements,etc.;
• Coordinate with Registrar on student record updates;
• Participate in Registrar departmental meetings, as necessary.

• Advise transfer students on transfer process, basic transferevaluation, educational options, and program articulation ortransfer agreements, and refer students to the appropriate faculty member, Chair, or Dean, when necessary;
• Support academic programs in student progress;
• Understand and advise on MOUs and articulation (transfer) agreements with partner schools;
• In coordination with faculty advisor, assist students with appropriate paperwork such as course substitutions, programs ofstudy, orals packets, independent studies, etc.
• Participate in academic program departmental meetings, as necessary.

• Must be willing to travel;
• Must have a valid Driver’s License;
• Must be available for Notary certification, as necessary;
• Must be willing to work overtime, evenings, and weekends, as required.

• EDUCATION:
  
  Baccalaureate Degree in any discipline. Baccalaureate degree may be substituted with a minimum of five years’ experience in at least two of the functional areas listed in DUTIES &RESPONSIBILITIES.
• EXPERIENCE:
  
  Two (2) years’ higher education experience in administrative work.

• Demonstrate respect for all individuals and sensitivity to cultural and language differences;
• Knowledge and proficiency with Microsoft Office (Word, Excel, Publisher, PowerPoint etc.);
• Knowledge of basic…