Administrative Assistant II; Housekeeping

Position Summary

Perform a variety of routine and complex clerical, administrative and secretarial work in support of the Department/Office; may serve as receptionist and interact with public to provide customer service. Provides efficient and smooth customer service according to the standards required by Isleta Casino and Resort.

• All Team Members will display 100% commitment to World Class Guest Service through the delivery and maintenance of Guest Service Standards established by Isleta Resort and Casino.

• Under minimal supervision, performs all essential functions of the Administrative Assistant I.
• Develops office forms and procedures.
• Improves and updates filing system.
• Updates Department/Office’s administrative portion of
• Assists customers with higher-level transactions provides situation assessment; instructs customers on various processes and systems; directs customers to appropriate Offices or Departments.
• With some supervision, compose letters, reports, newsletters and other documents.
• Creates spreadsheets.
• May perform routine bookkeeping tasks.
• May create PowerPoint and other formal presentations.
• Performs other duties of a similar or related level as necessary or assigned.
• Organizes office operations and procedures while providing clerical and administrative assistance to the department Director
• Maintains open communication among all departments and keeps Management informed of all activities, issues, and special events.
• Processes employee payroll and enters PTO requests, if required.
• Schedules meetings and prepares meeting materials.
• Records and transcribes staff meeting minutes and notes.
• Distributes incoming and outgoing mail, interoffice mail, faxes, and correspondences.
• Prepares, logs, files, maintains, and enters department purchase requisitions, invoices, records, and contracts.
• Maintains department supplies and inventories.
• Answers telephones and routes to the appropriate department.
• Issues and logs employee key codes if applicable.
• Ensures that Management is advised promptly of outstanding, unresolved issues and kept current on solutions used in resolving issues.
• Compiles and transcribes statistical reports.
• Promotes and ensures an open and welcoming atmosphere that promotes skill enhancement.
• Greets internal and external guests, maintains a friendly and inviting atmosphere, and promotes positive guest relations through prompt, courteous, and efficient service.
• Gives basic instruction and information on all promotions and special events, as requested.
• Must provide any and/or additional support to other department functions within the division.

Occasionally perform other duties as assigned.

• Access to Sensitive Areas and Information
• Confidential Personnel Files.
• Supervision, none.

• High school diploma or equivalent. Satisfactory completion of all relevant required courses in specialty area.
• Minimum Experience 1 year administrative, secretarial or reception experience. Proficient in relevant computer software applications.

• Must be able to acquire and maintain Gaming License issued through POIGRA.
• Must be able to successfully pass a pre-employment drug test and background investigation.
• Must be flexible with work schedule. Must be willing to work any days/hours as needed or required to meet business needs.
• Must maintain all property-wide educational and certification requirements.

• Relevant Federal, state and local laws, rules, regulations, codes and/or statutes.
• Practices and procedures specific to the Department/Office.
• Modern office processes and procedures.
• Keyboarding, data entry…