Slot Technician

Description

Duties/Responsibilities:

• Check for assigned work area.

• Check for special projects or schedule services to be performed.

• Has an understanding and working knowledge of any slot accounting database or system that is installed.

• Has a basic to advanced understanding of slot machine functions, settings and features.

• Has a working knowledge and basic understanding of electronics, electrical and mechanical principles

• Provide courteous service and be cordial to all Team Members and Guests.

• Excellent interpersonal skills with demonstrated patience, tact, and respect.

• Responsible for maintaining a consistent regular attendance record.

• Maintains on a daily basis the service of slot machines to optimize use and minimize down or service times.

• Uses machine entry access logs according to policies and procedures.

• Uses daily log and reporting process according to policy and procedures.

• Makes suggestions to management for improvements of the department and overall operation.

• Communicates with management and other staff members in an informative and respectful manner.

• Assist in maintaining integrity of assets, including system, jackpot and machine configurations within the scope of the authority level given.

• Complies with all NMGCB rules and regulations and company/department policies and procedures.

Requirements

Required Skills/Abilities:

• Able to read and interpret technical manuals.

• Able to read, understand and properly use wiring diagrams and electrical schematics.

• Able to positively identify electronic components such as but not limited to resistors, capacitors, integrated circuits (IC), transistors, diodes and transformers.

• Able to properly use basic electronic testing equipment, not limited to digital and mechanical multi-meters, soldering iron, de-soldering devices and cable tester.

• Able to use and identify proper hand and power tools to perform tasks.

• Able with assistance, to program and understand, progressive controllers and bonus controllers.

• Able to identify the components and have an advanced knowledge of the setup and components of the On-line system.

• Have a basic to advanced understanding of slot machine math as it pertains to Handle (credits wagered), Win/Loss, hold percentage, volatility and Hit Frequency.

• Be able to read and understand, slot machine PAR (Probability Accounting Report) Sheets.

• Able to identify and positively troubleshoot service needs and conditions of a slot machine to include but not limited to:

• Currency accepting assemblies and devices

• Player tracking and system devices and components

• Ticket (TITO) assemblies and devices

• Processing and associated circuitry boards and devices

• Lamps

• Loose or misadjusted mechanical devices

• Wiring

• Options and settings

• Electrical

• Security devices

• Mounting

• Cabinet

• Signage

• Stands

• Chairs

• Other associated equipment

• Must be able to work all shifts, including weekends and holidays.

• Must be at least 21 years of age.

• Ability to obtain and maintain a New Mexico Gaming Work Permit.

Education and Experience:

• High school diploma or equivalent preferred

• 1 year experience is customer service preferred

• 3 year of verifiable electronic/mechanical/computer service experience or,

• 2 year of Slot Machine service experience

Physical Requirements & Work Environment:

• Regular exposure to bright lights and high noise level.

• Must be able to multi-task and work in a fast-paced environment.

• Must be able to lift 150 lbs. with assistance.

• Must be able to stand for long periods of time.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.