Spa Supervisor

AGE REQUIREMENT: 21 years or older Position Summary

Responsible for monitoring, overseeing, and administering the day-to-day Spa operations while promoting and exhibiting World Class Guest Service to all the Isleta Resort and Casino guests. Ensures department is properly staffed and motivated to exceed the Isleta Resort and Casino’s goals and objectives. Monitors and maintain the integrity of the Spa.

All Team Members will display 100% commitment to World Class Guest Service through the delivery and maintenance of Guest Service Standards established by the Isleta Resort and Casino.

This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.

• Resolves external guest issues and problems in a timely and professional manner, on behalf of management.
• Maintains inventory of spa materials, retail offerings, and other operational supplies.
• Assists with opening/closing duties of the spa, pool area, and fitness center.
• Interacts with other departments throughout the Isleta Resort and Casino as needed to ensure the smooth operation.
• Ensures guest satisfaction and comfort throughout the spa experience.
• Ensures all staff performance is in compliance with all spa protocols and policies.
• Creates and promotes the ambiance for relaxation.
• Assists in maintaining and organizing the dispensary.
• Maintains records of repairs needed for fitness center equipment.
• Responds to emergencies and guest complaints.
• Assists with ordering inventory and other essential office functions.
• Monitors overall guest satisfaction on the pool decks with regard to entertainment experience and overall enjoyment levels.
• Complies with all applicable codes, regulations, governmental agency, and company directives as it relates to the facilities operations and practices safe work habit.
• Follows established maintenance program including any emergency repairs as required to keep systems operating.
• Ensures all equipment and work areas are kept clean, neat, and orderly at all times.
• Recognizes equipment in need of repair, replacement, or adjustment.
• Maintains a constant awareness of safety and accident prevention.
• Works under minimal supervision when completing assigned tasks in a timely fashion.
• Delivers pre-shift meetings accurately and consistently.
• Promotes a positive and healthy working environment.
• Monitors staff performance, behavior, and attendance to ensure adherence to all Isleta Resort and Casino SOPs and administers disciplinary action on behalf of management.
• Schedules and plans shift calendars, communicates departmental and organizational goals, and identifies opportunities for improvement.
• Administers planning sessions and performance reviews on behalf of management.
• Administers training and evaluates new staff on behalf of management.
• Assist guest with all inquiries in connection with resort services, in-house events, directions, local attractions, and safety deposit boxes.
• Occasionally performs other duties as assigned.

• Directly supervises the Cosmetologist, Esthetician, Massage Therapist, Nail Technician, and Representative/Spa Front Desk Receptionist.
• Administers tangible supervisory employment actions and responsibilities, on behalf of management, in accordance with the Isleta Resort and Casino’s policies, SOPs, and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; administering rewarding and disciplining of employees; and addressing complaints and resolving problems.

Required:

• Minimum two (2) years Supervisor/Manager experience in business and services in a high volume environment.
• Excellent customer service.
• Able to lead and mentor a team.
• Have interpersonal skill to deal effectively with all business contacts.
• Professional appearance and demeanor.
• Must possess/obtain and maintain…