Senior Program Specialist

Title:
Senior Program Specialist – Home Energy Checkup (HEC)

Location:
Albuquerque, New Mexico

ICF is growing its energy program implementation team to support new and existing contracts in the residential sector. Our clients include energy utilities, recognizable Fortune 500 corporations, and a variety of Federal, State, and local governmental agencies. We are seeking a Senior Program Specialist to provide critical project management services for utility-sponsored energy efficiency programs focused on the residential market.

• Quality of life:
  Flexible workplace arrangements, work-life balance
• Investment of the community:
  Donation matching, volunteer opportunities
• Investment in you:
  Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan
• And many, many more (Ask your recruiter for more details!)

• Assist with the management of utility project performance including financial management, contract deliverables, strategic planning, quality assurance, and operational efficiencies.
• Internal staff coordination of project including, but not limited to, internal portfolio reviews, and working with internal program leads, such as Marketing, IT and Customer Experience to ensure minimum targets are met.
• Oversee and coordinate the delivery of Home Energy Assessments (HEAs) for utility customers by leading a team consisting of internal staff and Trade Allies. Responsibilities include management of direct install materials, growth and development of the trade ally network.
• Collaborate with a multi-functional project team comprised of account managers, QA/QC specialists, operations, IT, customer care and marketing specialists (including ICF internal staff and subcontractors) to ensure timely and professional completion of all tasks and achieve specific program goals and objectives.
• Monitor regulated performance metrics and ensure accurate forecasting and reporting of metrics to client.
• Manage budgets and resources to meet financial targets.
• Proactively develop solutions to adjust to changing market conditions and consistently deliver on client goals.
• Review and edit deliverables to clients including monthly progress reports, quarterly presentations, and semi-annual regulatory reports.
• Act as point of contact on programs and manage client status calls
• Travel Requirements:
  Travel to the local New Mexico ICF office at least two times a month to meet with the team and/or the client

• Bachelor's degree (or applicants can substitute one year of related experience for one year of education)
• 5+ years of experience developing and managing successful programs and/or related experience
• 1+ year(s) of experience managing operational budgets

• Knowledge of energy efficiency, electric equipment (lighting, HVAC, etc.) strongly preferred
• Proficiency in MS Office Applications (Word, PowerPoint, Outlook, and Excel)
• Proficiency in using CRM (Customer Relationship Management) systems such as Salesforce or similar
• Experience working with trade ally networks such as mechanical and electrical contractors
• Experience using project management tools (Teams, SharePoint, and Planner)

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting‑edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all…