Administrative Support Specialist

Position Title:

Administrative Support Specialist

REPORTS TO: VP Community Relations

SUPERVISES: N/A

JOB STATUS: Non-Exempt

JOB GRADE 8: $20.00 to $23.53 Targeted Hourly Rate

• This position offers geographic flexibility within the Albuquerque, Rio Rancho, and Santa Fe metropolitan regions of New Mexico.
• Mileage reimbursement is provided in accordance with your designated work location.

The Administrative (Community) Support Specialist provides operational support to the Community Department by coordinating, organizing, and executing administrative, communication, and event support functions. This role plays a vital part in helping the department deliver effective community outreach, maintain strong business relationships, and drive operational effectiveness. The ideal candidate is detail-oriented, highly organized, and thrives in a fast-paced, mission-driven environment.

All employees of State Employees Credit Union are proactive, result driven, and fully committed to the Credit Union's mission and vision. They strive to achieve the highest standards of excellence and consistently exceed the expectations established by Credit Union Management.

• Manage community event calendars, schedule meetings, and coordinate travel for the Community Department.
• Process Sponsorship and Donation Requests.
• Prepare details for presentations and events and take notes during meetings and events.
• Track deadlines, tasks, and follow-up items to ensure timely completion of projects and initiatives.
• Draft, proofread and format communications, reports, and proposals.
• Assist with planning, logistics, and execution of community events, Select Employer Group (SEG) visits, financial education sessions, and tabling activities.
• Maintain inventory of promotional materials/swag, supplies, and branded items; coordinate orders and deliveries as needed.
• Maintain an internal event calendar and coordinate staffing needs in collaboration with branch leadership and employee volunteers.
• Process Community and Culture Room Requests.
• Maintain department data and reports.
• Assist in updating and maintaining the Hub Spot and Kadince with leads, contacts, event notes, and business activity records.
• Assist in compiling and formatting weekly, monthly, and quarterly performance reports.
• Track Member engagement metrics, community partnerships, and business development outcomes.
• Support outreach communications to Select Employer Groups, nonprofit partners, and local businesses.
• Respond to routine inquiries and direct messages to the appropriate team member.
• Coordinate internal communications regarding community initiatives, events, and training sessions.
• Work closely with departments and branch representation to ensure aligned support for community initiatives.
• Support the creation of training materials, scripts, and sales resources for frontline staff.
• Perform other duties as assigned.

• Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Strong technical aptitude.
• Excellent written and verbal communication skills.
• Demonstrated ability to manage multiple projects and deadlines.
• Strong organizational and time management skills.
• Ability to participate in company meetings, community events, and similar engagements as an ambassador to the organization and its mission. These include events that although ordinarily will be during business hours, does include weekends and evenings as communicated in advance.
• Familiarity with CRM systems and/or project management software preferred.
• Experience working in a credit union, bank, or community-facing non-profit environment a plus.
• Bilingual (English/Spanish) a plus.

• Education or experience equivalent to a Bachelor's degree in Business or related field, in addition to 3 plus years of experience in a Sales environment is required.
• Possess and maintain a valid driver's license and be insurable.
• Experience with Customer Relationship Management system (CRM) is highly desired.

Must be capable to execute all terms and conditions set…