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Real-Time Workforce Management Analyst
Job in
Albuquerque, Bernalillo County, New Mexico, 87101, USA
Listed on 2026-08-04
Listing for:
Health Care Service Corp.
Full Time
position Listed on 2026-08-04
Job specializations:
-
Business
Business Administration
Job Description & How to Apply Below
Health Care Service Corporation (HCSC) is seeking a role focused on reviewing and managing real-time intraday workforce management for front and back office functions in Albuquerque, NM. The position emphasizes monitoring SLAs, scheduling, staffing coordination, and analytical optimization to improve caller experience and front line performance.
The ideal candidate has a bachelor degree or 4 years of business experience, with 2 years in claims or customer service, strong interpersonal and
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