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Real-Time Workforce Optimization Analyst
Job in
Albuquerque, Bernalillo County, New Mexico, 87101, USA
Listed on 2026-08-05
Listing for:
Customer Service
Full Time
position Listed on 2026-08-05
Job specializations:
-
Business
Business Analyst, Business Administration
Job Description & How to Apply Below
HCSC in Albuquerque, NM is seeking a real-time/intraday Workforce Management Specialist to oversee front and back office scheduling and staffing. You will review reports, monitor SLAs and productivity, adjust schedules as needed, and coordinate across workforce planning, analytics, and operations to optimize call center activity.
Requires 2 years in claims or customer service, strong analytical, problem-solving, and communication skills; occasional travel is expected; compensation ranges from
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